Top Customer Support Jobs in Detroit, MI

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The Manager of Quality and Customer Experience oversees auditing of calls, manages quality standards, supervises staff, and enhances customer interactions including IVR. This role emphasizes cross-functional partnerships and leads quality improvement initiatives.

The Customer Care Process & Knowledge Specialist leads process optimization and knowledge management initiatives for enhancing customer care operations and customer experience.

Serve as primary technical contact for advertiser accounts, activate and monitor programmatic campaigns, troubleshoot delivery and tracking issues, provide consultative support and data-driven optimization, and collaborate with product/engineering to improve tools and processes.

Provide chat, email, and phone support to help customers complete critical transactions; troubleshoot technical issues using platform tools and AI, escalate when needed, document interactions, give product feedback, and perform operational/administrative tasks across variable EST shift schedules.

Respond to incoming customer calls, identify needs, provide accurate information, resolve account and billing issues, document interactions, escalate complex cases, meet performance targets, and collaborate with team members to ensure positive customer experiences.

Lead and manage member support teams to deliver exceptional service, resolve escalations, drive engagement and retention, monitor performance, implement improvements, and collaborate cross-functionally to enhance member satisfaction.

Serve as primary customer contact across phone, email, and chat; resolve complaints; process orders, returns, and refunds; maintain records; escalate issues; meet performance metrics; support administrative tasks and improvements.

Manage customer experience teams, improving efficiency and coaching members, while engaging in project management and optimizing customer support operations.

The Senior Manager of Workforce Planning will oversee staffing efficiency, service level management, performance analysis, team leadership, and interdepartmental collaboration to enhance customer support operations at Airbnb.