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Top Customer Support Jobs in Detroit, MI
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Provide end-to-end customer support via phone and digital channels for disability insurance inquiries. Use AI-powered tools and CRM systems to resolve complex policy, billing, and service issues, document interactions, escalate as needed, and participate in training and process improvement.
Top Skills:
Ai-Powered ToolsAutomated SummarizationCopilotCrm PlatformsKnowledge Bases
Cloud • Greentech • Social Impact • Software • Consulting
The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.
Top Skills:
GoldmineMS OfficeSalesforce
Cloud • Security • Software • Cybersecurity • Automation
As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.
Top Skills:
GainsightKantataProject Management PlatformsSalesforce
Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.
Healthtech • Pharmaceutical
The Manager of Quality and Customer Experience oversees auditing of calls, manages quality standards, supervises staff, and enhances customer interactions including IVR. This role emphasizes cross-functional partnerships and leads quality improvement initiatives.
Top Skills:
Acd SystemsCalabrioCalabrioCall RecordingCognosCuicIvrsMedaccessMedresponseMS OfficePower BI
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Automotive
The Customer Care Process & Knowledge Specialist leads process optimization and knowledge management initiatives for enhancing customer care operations and customer experience.
Top Skills:
GenaiGenesysExcelMs OutlookMs PowerpointMs ProjectMs TeamsPredictive AnalyticsSalesforce
AdTech
Serve as primary technical contact for advertiser accounts, activate and monitor programmatic campaigns, troubleshoot delivery and tracking issues, provide consultative support and data-driven optimization, and collaborate with product/engineering to improve tools and processes.
Top Skills:
Ad ServerDspExcelGoogle SheetsPower BIQa ToolsReporting ToolsSspTableauTracking SolutionsTrafficking Tools
Information Technology
Answer inbound benefit-related calls to assist employees with healthcare, retirement, and other benefits; navigate multiple systems and document interactions in a case management system; complete transactions, callbacks, and escalations; meet accuracy and timeliness standards; perform limited back-office claims and administrative tasks while following call center policies.
Top Skills:
Case Management SystemCommand PromptMS OfficeWeb Browser
Information Technology
Answer high-volume inbound calls to help employees understand healthcare, retirement, and other benefits. Process transactions, document cases in the case management system, handle follow-ups, escalate issues, meet accuracy and timeliness standards, and perform back-office administrative tasks. Maintain call center policies and performance metrics.
Top Skills:
Case Management SystemCommand PromptMS Office
Software • Financial Services
Provide chat, email, and phone support to help customers complete critical transactions; troubleshoot technical issues using platform tools and AI, escalate when needed, document interactions, give product feedback, and perform operational/administrative tasks across variable EST shift schedules.
Top Skills:
Ai ToolsChat SystemsEmailIdentify & Defend Identity Verification ToolsPhone
Real Estate • Travel • PropTech
The Senior Manager of Workforce Planning will oversee staffing efficiency, service level management, performance analysis, team leadership, and interdepartmental collaboration to enhance customer support operations at Airbnb.
Top Skills:
AspectNiceVerintWfm Software
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Top Companies in Detroit, MI Hiring Operations & Support Roles
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