Top Customer Support Jobs in Detroit, MI

Provide end-to-end customer support via phone and digital channels for disability insurance inquiries. Use AI-powered tools and CRM systems to resolve complex policy, billing, and service issues, document interactions, escalate as needed, and participate in training and process improvement.

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The Manager of Quality and Customer Experience oversees auditing of calls, manages quality standards, supervises staff, and enhances customer interactions including IVR. This role emphasizes cross-functional partnerships and leads quality improvement initiatives.

The Customer Care Process & Knowledge Specialist leads process optimization and knowledge management initiatives for enhancing customer care operations and customer experience.

Serve as primary technical contact for advertiser accounts, activate and monitor programmatic campaigns, troubleshoot delivery and tracking issues, provide consultative support and data-driven optimization, and collaborate with product/engineering to improve tools and processes.

Answer inbound benefit-related calls to assist employees with healthcare, retirement, and other benefits; navigate multiple systems and document interactions in a case management system; complete transactions, callbacks, and escalations; meet accuracy and timeliness standards; perform limited back-office claims and administrative tasks while following call center policies.

Answer high-volume inbound calls to help employees understand healthcare, retirement, and other benefits. Process transactions, document cases in the case management system, handle follow-ups, escalate issues, meet accuracy and timeliness standards, and perform back-office administrative tasks. Maintain call center policies and performance metrics.

Provide chat, email, and phone support to help customers complete critical transactions; troubleshoot technical issues using platform tools and AI, escalate when needed, document interactions, give product feedback, and perform operational/administrative tasks across variable EST shift schedules.

The Senior Manager of Workforce Planning will oversee staffing efficiency, service level management, performance analysis, team leadership, and interdepartmental collaboration to enhance customer support operations at Airbnb.