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Top Customer Support Jobs in Detroit, MI
Cloud • Greentech • Social Impact • Software • Consulting
The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.
Top Skills:
GoldmineMS OfficeSalesforce
Cloud • Security • Software • Cybersecurity • Automation
As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.
Top Skills:
GainsightKantataProject Management PlatformsSalesforce
Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.
Healthtech • Pharmaceutical
The Manager of Quality and Customer Experience oversees auditing of calls, manages quality standards, supervises staff, and enhances customer interactions including IVR. This role emphasizes cross-functional partnerships and leads quality improvement initiatives.
Top Skills:
Acd SystemsCalabrioCalabrioCall RecordingCognosCuicIvrsMedaccessMedresponseMS OfficePower BI
Reposted 7 Days AgoSaved
Automotive
The Customer Care Process & Knowledge Specialist leads process optimization and knowledge management initiatives for enhancing customer care operations and customer experience.
Top Skills:
GenaiGenesysExcelMs OutlookMs PowerpointMs ProjectMs TeamsPredictive AnalyticsSalesforce
AdTech
Serve as primary technical contact for advertiser accounts, activate and monitor programmatic campaigns, troubleshoot delivery and tracking issues, provide consultative support and data-driven optimization, and collaborate with product/engineering to improve tools and processes.
Top Skills:
Ad ServerDspExcelGoogle SheetsPower BIQa ToolsReporting ToolsSspTableauTracking SolutionsTrafficking Tools
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Software • Financial Services
Provide chat, email, and phone support to help customers complete critical transactions; troubleshoot technical issues using platform tools and AI, escalate when needed, document interactions, give product feedback, and perform operational/administrative tasks across variable EST shift schedules.
Top Skills:
Ai ToolsChat SystemsEmailIdentify & Defend Identity Verification ToolsPhone
Healthtech
Respond to incoming customer calls, identify needs, provide accurate information, resolve account and billing issues, document interactions, escalate complex cases, meet performance targets, and collaborate with team members to ensure positive customer experiences.
Top Skills:
Basic Computer SkillsCustomer Service Software
Healthtech
Lead and manage member support teams to deliver exceptional service, resolve escalations, drive engagement and retention, monitor performance, implement improvements, and collaborate cross-functionally to enhance member satisfaction.
Top Skills:
Crm SystemsMicrosoft Office SuiteReporting Tools
Healthtech
Serve as primary customer contact across phone, email, and chat; resolve complaints; process orders, returns, and refunds; maintain records; escalate issues; meet performance metrics; support administrative tasks and improvements.
Top Skills:
Crm SoftwareMS Office
Pet
Manage customer experience teams, improving efficiency and coaching members, while engaging in project management and optimizing customer support operations.
Top Skills:
ExcelGoogle SheetsJIRASQLZendesk
Real Estate • Travel • PropTech
The Senior Manager of Workforce Planning will oversee staffing efficiency, service level management, performance analysis, team leadership, and interdepartmental collaboration to enhance customer support operations at Airbnb.
Top Skills:
AspectNiceVerintWfm Software
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Top Companies in Detroit, MI Hiring Operations & Support Roles
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