Top Customer Support Jobs in Detroit, MI

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The GCCS Quality Monitor trains and monitors GCCS Agents, audits calls, conducts coaching sessions, and maintains training materials to ensure agent efficacy.

The Supervisor, Client Service Quality oversees client support for commercial accounts by managing staff, ensuring accuracy in transaction records, and maintaining strong client relationships across North America.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The Customer Desk Lead manages customer demand/orders, drives forecast accuracy, coordinates cross-functional teams for shipment planning and improves customer satisfaction through analysis and process enhancements.

The Customer Care Process & Knowledge Specialist leads process optimization and knowledge management initiatives for enhancing customer care operations and customer experience.

Provide support to the Claim department, complete intermediate tasks, handle customer calls, resolve claims needs, and process Total Loss paperwork.

Manage claims of moderate complexity, ensuring excellent customer experience and achieving resolutions through investigation, negotiation, and collaboration with stakeholders.

Serve as primary technical contact for advertiser accounts, activate and monitor programmatic campaigns, troubleshoot delivery and tracking issues, provide consultative support and data-driven optimization, and collaborate with product/engineering to improve tools and processes.

The Customer Support Director manages the call center, leads agents, establishes objectives, analyzes performance data and ensures high customer satisfaction in Bitcoin products.