Top Operations & Support Jobs in Detroit, MI

Complete, review, and document realistic Airtable workflows for AI training. Create and manage bases, tables, views, fields, records, relationships, automations, forms, interfaces, and integrations. Demonstrate Airtable use across project, product, and business operations workflows; evaluate the realism and accuracy of instructions; and identify efficient information-management approaches.

Manage FUSE’s technology systems, Salesforce platforms, AI enablement, vendor relationships, and operational workflows. Responsibilities include maintaining data integrity, developing automations, training staff, implementing AI guidelines, improving cross-department processes, overseeing filings, supporting audits and employee lifecycle activities, and assisting with financial planning. The role requires strong project management, technology adoption, stakeholder collaboration, and organizational skills in a fully remote environment.

Supports Workday Financials and related finance applications through configuration, reporting, integrations, testing, production support, troubleshooting, documentation, and continuous improvement. Partners with Finance, Accounting, Procurement, FP&A, and technology teams to translate business needs into system solutions, improve workflows, validate data, and deliver finance systems projects.

Provides technical troubleshooting and functional support for Jenzabar products used by higher education institutions. Resolves application and system issues using SQL, logs, browser developer tools, and structured workflows; manages multiple customer cases; documents solutions; communicates with customers and internal teams; and escalates issues to Product and Engineering. The role requires customer empathy, strong prioritization, problem-solving, communication, adaptability, and familiarity with web applications, enterprise software, and higher education processes.

Manage enterprise Help Desk and End User Support operations, lead Tier I and Tier II support teams, oversee IT service management processes, maintain SLAs and OLAs, handle major incident escalations, allocate staffing resources, monitor service performance, and drive continuous improvements in customer satisfaction and first-call resolution.

Direct the Contracts, Procurement/Sourcing, Certifications, and Risk & Compliance division. Manage contractors, intake queues, service commitments, client escalations, engagements, governance, certifications, accreditations, and government-contract compliance. Maintain policies, monitor operational and risk metrics, coordinate with Legal and the President, and ensure timely, high-quality delivery across all functions.

Provides courteous front desk reception for students, faculty, staff, and visitors. Screens and registers visitors, answers phones, manages visitor passes, monitors security cameras and access control systems, responds to service calls and emergencies, documents incidents, completes reports, and supports the Security Department. Requires strong communication, judgment, attention to detail, computer literacy, crisis-management ability, and physical capacity to move throughout the school and assist individuals when needed.

Manages client questions and feedback, analyzes inquiry trends, develops operational efficiencies, refines business rules and automations, and coordinates with internal teams to improve processes, products, and client experience.

Manage commercial insurance claims end to end, including loss intake, carrier reporting, adjuster follow-up, reserves, and resolution. Lead client kickoff calls and monthly claim reviews, develop claims SOPs and reporting workflows, support clients during urgent incidents, and drive carriers, TPAs, and defense counsel toward resolution. Translate claims data into loss analysis and renewal insights while building strong client trust.

Serve as a strategic partner and trusted extension of the CEO by managing complex calendars, access, domestic and international travel, briefings, meeting materials, stakeholder relationships, board presentations, executive communications, and personal logistics. The role requires exceptional judgment, discretion, organization, initiative, adaptability, and availability across time zones and outside standard hours.