Top Operations & Support Jobs in Detroit, MI

Maintain and enhance SharePoint Online sites, including structure, navigation, branding, layouts, permissions, metadata, retention, search, and web parts. Recreate migrated pages, develop Power Apps forms and Power Automate workflows, monitor usage, and support users through troubleshooting, documentation, office hours, and training. The role also manages migration logs, compliance requirements, and communication with project leadership while supporting a federal government modernization contract.

Supports business systems by troubleshooting applications, maintaining users and data, gathering requirements, documenting specifications, analyzing processes, and assisting with implementation and testing. Collaborates with stakeholders and IT teams, prepares reports and documentation, and helps improve operational efficiency and user support.

Manages business operations for a DSP team by improving processes, documenting workflows, developing analytics and reporting, coordinating business planning, and leading cross-functional initiatives. The role identifies inefficiencies, builds automation and AI-enabled workflows, translates data into actionable insights, supports leadership reviews, and drives scalable operating mechanisms across business, technical, analytics, sales, product, finance, and strategy teams.

Leads enterprise business systems analysis, requirements gathering, process transformation, gap analysis, functional testing, and UAT validation. Translates business goals into functional and technical requirements, roadmaps, workflows, user stories, and process documentation. Serves as a liaison between stakeholders and technical teams, oversees system delivery, influences priorities, and mentors junior analysts. Requires extensive experience with enterprise implementations, SDLC, Agile methodologies, and stakeholder management, with preferred expertise in Jira, Confluence, and Medicare processing systems.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Lead RevOps role supporting B2B clients: design strategic frameworks to improve data, technology, and processes; manage Everpeak colleagues and client expectations; execute internal projects; research and trial new software and AI. Part-time or full-time; must live within one hour of downtown Chicago.

Remote contract role to administer and configure Salesforce and HubSpot instances. Perform flows/automations, validation rules, dashboards, basic config changes, and support internal Everpeak org. Requires US-hours availability, clear English communication, and proactive follow-up. Minimum 10 hours/week, capacity to ramp up.

Summer internship opportunities for Virginia Tech students across technical and corporate functions. Interns may support software development, IT, data analysis, systems engineering, cybersecurity, finance, marketing, HR, operations, research, process improvement, and project coordination. Responsibilities include collaborating with teams, contributing to projects, attending meetings, preparing analyses and presentations, and presenting internship outcomes. The program lasts 10–12 weeks and may require 40 hours per week during the summer.

Handle end-to-end shipping insurance claims via phone, email, and live chat. Manage incoming claims, communicate with customers and carriers (UPS, FedEx), process documentation, research online, and support general customer inquiries while maintaining organized records.

Leads end-to-end financial services claims operations, overseeing workflow, staffing, service levels, quality, compliance, risk controls, and customer outcomes. Manages geographically dispersed leaders and claims teams, develops talent, handles escalations, partners with clients and internal stakeholders, and drives process improvements. Uses operational reporting and trend analysis to improve performance while evaluating automation, AI, and digital tools within regulatory and data-protection requirements.

Owns workforce management and operational performance for a clinician revenue channel, including capacity planning, retention, utilization, credentialing throughput, gross margin, and unit economics. The role analyzes operational and financial data, drives cross-functional improvements, manages clinical review workflows, automates processes, and communicates recommendations to executives. Success includes scaling clinician capacity, improving utilization and retention, meeting revenue and margin goals, and surfacing performance risks early.

Supervises site visit review staff and daily screening operations, including workflow allocation, productivity and quality monitoring, scheduling, documentation, training, evaluations, onboarding, and time-sheet approvals. Coordinates project activities with clients and internal teams, interprets regulations, tracks budgets and invoicing, analyzes compliance data, prepares reports, and escalates operational issues. The role also supports hiring, special projects, QA, and training initiatives.