Top Operations & Support Jobs in Detroit, MI

Own and administer NetSuite and connected business systems across Finance and Operations. Configure workflows, permissions, dashboards, saved searches, integrations, reporting, and process automation. Gather requirements, troubleshoot issues, coordinate testing and releases, maintain documentation and controls, support users, and improve data integrity, financial close, and audit readiness.

Provides tier 1–2 IT support across hardware, software, SaaS applications, and remote connectivity. Manages employee onboarding, offboarding, access changes, identity and access management, SSO, role-based permissions, and MDM device compliance. Supports endpoint protection, patching, documentation, and SOC 2, ISO, and HIPAA compliance activities. Collaborates with People, Security, and Engineering teams in a fully remote SaaS environment.

Leads the architecture, administration, configuration, automation, integration, governance, and lifecycle management of enterprise Freshservice and Device42 ITSM platforms. Develops workflows, APIs, service portals, reports, dashboards, and AI-enabled capabilities; maintains CMDB and integrations with Atlassian, identity, monitoring, and business systems. Provides platform support, manages releases and upgrades, establishes governance, mentors technical teams, and drives continuous improvement.

Manages Ferguson’s Level 2 support function for enterprise AI tools, guiding Level 1 teams, overseeing triage and escalation, and partnering with Level 3 technical and AI resources. Builds and maintains knowledge bases, monitors tickets and support communities, troubleshoots no-code support agents, identifies recurring issues and training gaps, and helps scale the L1/L2/L3 support model as AI adoption grows.

Handle inbound and outbound calls with customers who are behind on auto loan payments. Develop lawful, respectful solutions to bring accounts current, prevent further delinquency, and stop vehicle repossessions when possible. Update customer contact information, establish payment promises, support customer service requests, and maintain compliance with company policies and legal guidelines. The role includes paid virtual training, remote work, performance-based bonuses, and ongoing development.

Drive go-to-market planning and operations initiatives that support profitable growth. Responsibilities include territory planning, account assignments, pipeline and forecast analysis, customer segmentation, quota and booking analysis, dashboard development, business case creation, operating goal setting, and cross-functional program management. The role partners with sales, marketing, customer success, product, finance, analytics, and clinical operations to optimize GTM efficiency, revenue growth, investments, and scalable operating processes.

Lead and supervise ServiceNow platform operations and a team of analysts/developers. Oversee configuration, integrations, governance, CAB, incident management, SLAs/KPIs, reporting, and continuous improvement while supporting hiring, training, and executive reporting.

Support the CFO and SVP of Finance through complex calendar, travel, meeting, presentation, communication, and administrative management. Coordinate priorities, action items, executive and board materials, stakeholder communications, and confidential financial information. The role requires proactive judgment, strong organization, discretion, and the ability to manage competing priorities while improving operational processes and executive effectiveness.

Provides first-line technical support to residential and small business customers for voice, data, security, video, broadband, and phone services. Troubleshoots issues, documents customer interactions, monitors outages and maintenance events, identifies root causes, implements solutions, and escalates unresolved problems. The role requires managing multiple support tickets, communicating technical information clearly, and working scheduled nights, weekends, and holidays. The position is remote but includes in-person training in High Point, North Carolina.

Analyze contact center workload, forecasts, and performance metrics to build staffing and scheduling plans. Develop schedules, evaluate queue strategies, identify operational disruptions, prepare reports, assess productivity, provide feedback to supervisors, maintain staffing records, and assist in workforce management policy development.

Manage the commercial operations function, including CRM health, sales compensation, deal desk, forecasting, pipeline analytics, pricing, and discount governance. Lead growth initiatives, GTM planning, operational improvements, and board and investor reporting. Build financial and operational models, define SaaS metrics, develop dashboards, and translate ambiguous business questions into implemented outcomes while managing a direct report.