Top Operations & Support Jobs in Detroit, MI

Lead and supervise ServiceNow platform operations and a team of analysts/developers. Oversee configuration, integrations, governance, CAB, incident management, SLAs/KPIs, reporting, and continuous improvement while supporting hiring, training, and executive reporting.

Support the CFO and SVP of Finance through complex calendar, travel, meeting, presentation, communication, and administrative management. Coordinate priorities, action items, executive and board materials, stakeholder communications, and confidential financial information. The role requires proactive judgment, strong organization, discretion, and the ability to manage competing priorities while improving operational processes and executive effectiveness.

Manages a commercial auto and motor carrier bodily injury claims team, overseeing claim assignments, investigations, reserving, litigation, evaluation, negotiation, settlements, audits, reporting, compliance, and process improvement. Coaches and develops claims professionals, manages performance, ensures customer service quality, and maintains consistent adherence to regulatory and organizational standards across multiple jurisdictions.

Provides first-line technical support to residential and small business customers for voice, data, security, video, broadband, and phone services. Troubleshoots issues, documents customer interactions, monitors outages and maintenance events, identifies root causes, implements solutions, and escalates unresolved problems. The role requires managing multiple support tickets, communicating technical information clearly, and working scheduled nights, weekends, and holidays. The position is remote but includes in-person training in High Point, North Carolina.

Volunteer generalist supporting nonprofit formation, day-to-day operations, tracking pro bono matters, social media and marketing content, IT and finance support, research, and special projects. Requires proactive, independent work and weekly standups.

Provide Robert's Rules guidance to the CEO, review agendas, facilitate meetings, take and distribute minutes, resolve procedural conflicts, and support continuous improvement. Attend weekly standups and commit to at least 4 hours/week; first task will help launch a fundraising campaign.

Analyze contact center workload, forecasts, and performance metrics to build staffing and scheduling plans. Develop schedules, evaluate queue strategies, identify operational disruptions, prepare reports, assess productivity, provide feedback to supervisors, maintain staffing records, and assist in workforce management policy development.

Manage the commercial operations function, including CRM health, sales compensation, deal desk, forecasting, pipeline analytics, pricing, and discount governance. Lead growth initiatives, GTM planning, operational improvements, and board and investor reporting. Build financial and operational models, define SaaS metrics, develop dashboards, and translate ambiguous business questions into implemented outcomes while managing a direct report.

Analyzes business needs, gathers and documents requirements, translates them into application and systems solutions, coordinates configurations with IT teams and vendors, performs testing and root cause analysis, supports end users, and coordinates project activities through go-live. Develops documentation and training materials while providing application support and resolving complex system issues.

Designs and improves the legal department’s operating model, including intake, triage, marketing review, contract management, knowledge management, and e-billing. Leads legal technology selection and implementation, develops playbooks and self-service resources, builds performance dashboards, supports budgeting and strategic planning, and coordinates cross-functional initiatives with Finance, IT, Marketing, executives, vendors, and outside counsel.

Own GiveDirectly’s fundraising revenue operations, including CRM and pipeline systems, KPI frameworks, forecasting, reporting, operating cadences, revenue reconciliation, and capacity planning. Partner with Finance, Compliance, Grants, People, and Fundraising teams to scale systems and donor operations. Serve as a strategic chief-of-staff partner to the VP of Partnerships, lead organizational change and executive communications, and potentially build and manage a team of 3–5.