Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide Tier 2 phone-based technical support for Spectrio digital signage products, diagnose hardware/software issues, use diagnostic tools and CRMs, document solutions in a knowledge base, perform data entry, update supervisors, and assist other teams as needed.

Provide frontline production support for Unix servers and related systems. Troubleshoot and resolve incidents, perform root cause analysis, support releases/deployments, create and manage tickets, and coordinate escalations with support teams.

Entry-level IT operations role in an onsite Dallas graduate program. Support day-to-day IT operations, automation scripting, platform administration, monitoring, cross-functional collaboration, and professional training.

Provide in-person desktop and end-user support at Dallas HQ, administer Microsoft identity and 365 services, manage endpoints with Intune/SCCM/Jamf, automate tasks via PowerShell and Graph API, enforce security standards, document processes, and escalate issues per ITIL.

Provides technical support for NiCE Recording Solutions serving large public safety customers. Troubleshoots server, network, and VoIP issues; coordinates with customers, Support, and R&D teams; documents service requests; maintains customer communication and satisfaction; follows SLAs and support procedures; participates in knowledge transfer; and handles rotating off-hours support and occasional customer-site travel.

Package and deploy applications using industry-standard tools (MSI/EXE), customize vendor packages, create silent-deployment scripts, install/configure/maintain client devices, integrate software into device environments, and plan/coordinate software deployment and upgrades.

Provide technical support and lead deployments for high-volume Aspect contact center systems (ALM, UIP, ACD, AQM), integrate ACDs with Avaya/Genesys/Cisco, deploy contact center solutions (Cisco ICM, IVR, NICE, AcmePacket), produce technical documentation (HLD/LLD/BRD/PAR), build test plans and cases, and present technical information to clients.

Provide hands-on technical support focused on Windows client/server administration and network troubleshooting. Diagnose and isolate network connectivity and application-layer issues, analyze logs and services, and communicate solutions clearly to stakeholders. Participate in fault isolation, remediation, and teach/guide users on complex topics.

L2 Technical Support Engineer owns escalated in-store device cases end-to-end: troubleshoot Linux-based edge devices, networking, cloud connectivity, and Salesforce case data; support new-store rollouts and BAU fleet health; run/adapt diagnostic scripts; document findings, contribute runbooks, and escalate to L3 with clear artifacts.

Provide Tier 2/3 technical support by diagnosing hardware, software, operating system, and networking issues. Troubleshoot Windows, macOS, Linux, TCP/IP, VPN, and DNS problems; document resolutions in ticketing systems; communicate technical concepts clearly; identify support trends; and recommend workflow improvements to enhance AI training data quality.