EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.
Job DescriptionPosition: - Avaya Aspect Dialer
Location: - Dallas, TX
Joining Mode: - 6+ Month Contract
Job Description:-
Experience in technical support for High Volume Enterprise deployment of ALM/UIP Systems is highly desired. This includes Monitoring and trouble shooting.
Extensive Technical and administrative knowledge in Aspect products specifically ACD,ALM, UIP, AQM and CallMiner
Knowledge and Experience in Contact Center ACD integration on platforms such as Avaya, Genesys, and Cisco
Practical experience of solution deployments involving contact center solutions including Cisco ICM, IVR, NICE Call Recording, and AcmePacket Session Border Controllers
Key Responsibilities
Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR documents)
Build and document Test Plan, Test Cases against requirements.
Good presentations skills, to support Client Manager for preparation of presentation deck.
Excellent communications skills written and verbal
Problem solving techniques
Effectively present technical information clearly and concisely
Documentation – Functional Specifications and Technical References.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Experience in technical support for high-volume enterprise deployment of Aspect ALM/UIP systems
- Extensive technical and administrative knowledge of Aspect products (ACD, ALM, UIP, AQM) and CallMiner
- Knowledge and experience integrating contact center ACDs on Avaya, Genesys, and Cisco platforms
- Practical experience deploying contact center solutions including Cisco ICM, IVR, NICE Call Recording, and AcmePacket SBCs
- Lead installation/deployment with vendors and document technical details (HLD, LLD, BRD, PAR)
- Build and document test plans and test cases against requirements
- Strong presentation skills to support client-facing materials
- Excellent written and verbal communication skills
- Problem-solving skills
- Ability to produce functional specifications and technical reference documentation
What We Do
EROS Technologies Inc. is a global IT services and consulting company specializing in providing tailored workforce solutions and staffing, particularly in the technology sector. The company leverages AI-powered tools to deliver top-tier talent and provides 24x7x365 multi-vendor IT support, acting as a single source of accountability for mission-critical computing environments across demanding industries.
