Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide frontline production support for Unix servers and related systems. Troubleshoot and resolve incidents, perform root cause analysis, support releases/deployments, create and manage tickets, and coordinate escalations with support teams.

Entry-level IT operations role in an onsite Dallas graduate program. Support day-to-day IT operations, automation scripting, platform administration, monitoring, cross-functional collaboration, and professional training.

Provide in-person desktop and end-user support at Dallas HQ, administer Microsoft identity and 365 services, manage endpoints with Intune/SCCM/Jamf, automate tasks via PowerShell and Graph API, enforce security standards, document processes, and escalate issues per ITIL.

Serve as first point of contact for technical issues, diagnose and troubleshoot problems, document procedures and resolutions, collaborate with engineering to escalate and resolve incidents, and participate in on-call rotations supporting the Cognigy.AI platform.

Package and deploy applications using industry-standard tools (MSI/EXE), customize vendor packages, create silent-deployment scripts, install/configure/maintain client devices, integrate software into device environments, and plan/coordinate software deployment and upgrades.

Provide first-level technical and functional support for Yardi Voyager (Commercial and Residential), triage and resolve tickets per SLA, escalate complex issues, assist with testing and upgrades, maintain documentation, deliver user training, and create knowledge base content to improve client self-service.

Provide fast, friendly Tier I IT support (in-person and remote) for a 350-person clinical research operation. Triage and document incidents, assist with VoIP, Windows/Mac troubleshooting, Microsoft 365 administration, hardware procurement, asset management, and contribute to internal documentation.

Provide high-touch technical support and troubleshooting for Trend AI products (on‑prem and SaaS), resolve complex customer issues, interface with engineering, set up lab environments, mentor junior engineers, participate in projects and on‑call rotations, and maintain knowledge of current and beta product releases.

Provide technical support and lead deployments for high-volume Aspect contact center systems (ALM, UIP, ACD, AQM), integrate ACDs with Avaya/Genesys/Cisco, deploy contact center solutions (Cisco ICM, IVR, NICE, AcmePacket), produce technical documentation (HLD/LLD/BRD/PAR), build test plans and cases, and present technical information to clients.

Provide hands-on technical support focused on Windows client/server administration and network troubleshooting. Diagnose and isolate network connectivity and application-layer issues, analyze logs and services, and communicate solutions clearly to stakeholders. Participate in fault isolation, remediation, and teach/guide users on complex topics.