Top Operations & Support Jobs in Dallas-Fort Worth, TX

Oversee business operations, strategic planning, innovation, budgets, resources, team leadership, service quality, problem resolution, consulting services, and customer relationship management. The role drives organizational growth, develops strategic partnerships, supports business development, and ensures effective execution through strong financial, operational, and people leadership.

Owns and administers Veracity’s Atlassian Cloud environment, including Jira, Confluence, Jira Service Management, Atlassian Guard, Marketplace apps, automations, integrations, dashboards, permissions, governance, and compliance. Partners with technical and business teams to optimize workflows, reduce manual work, improve adoption, document standards, and resolve platform issues.

Provide Tier 2 technical support for VoIP services, diagnosing escalated customer issues involving SIP, call routing, registration, network performance, and call quality. Analyze SIP traces and packet captures, manage IP phones and ATAs, document root causes and resolutions, coordinate with NOC, engineering, carriers, and vendors, and communicate proactively with customers. The role also supports Tier 1 staff and requires fluent French and English.

Contributors record authentic first-person video of household tasks, hands-on work, and everyday activities using a phone mounted to a headstrap. They choose their own schedule, preferably recording at least 10 hours weekly, then upload footage through Perle’s app for review and payment. Contributors must be at least 18, reside in the United States, Canada, or Latin America, have a supported smartphone, and be comfortable wearing a headstrap.

Develops and deploys K-12 test materials by creating and quality-checking test forms and configuration files, reviewing materials, following process documentation, learning internal systems, and monitoring outside vendors. The role requires strong organization, analytical ability, attention to detail, communication, collaboration, and deadline management. It is fully remote within the United States and requires occasional travel of up to 10%.

Administer domestic and international travel in SAP Concur, including booking flights, hotels, and rental cars; processing travel requests; monitoring the travel inbox; auditing expense reports; and preparing reports. Provide timely customer service to employees and leaders, resolve or escalate issues, support travel projects, maintain accurate profiles, and participate in rotating weekend on-call coverage.

Lead and develop an IT team to run secure, scalable infrastructure and support services. Oversee daily operations, project delivery, vendor management, compliance with security/regulatory frameworks, performance metrics, budgeting, and continuous improvement while partnering with business leaders.

Supports the Certified Fraud Examiner credential program by reviewing applications, verifying requirements, maintaining records, analyzing applicant data, and assisting candidates and members. Processes certificate orders and verification requests, performs quality assurance and audits, identifies anomalies, escalates suspected misconduct, collaborates with internal teams, and maintains program documentation and procedures.

Processes homeowner insurance documents accurately and on schedule for financial institution clients. Identifies policy types, updates client databases, makes escrow-funded premium payments, verifies information with agents and carriers, and manages competing priorities. The role requires meeting quality and regulatory standards, resolving issues using sound judgment, communicating professionally, coordinating work handoffs, escalating concerns, and supporting team goals.

Lead Level 3 VUE PACS support experts, resolve complex customer escalations, conduct advanced troubleshooting and root cause analysis, and improve support quality and reliability. Partner with R&D, Service, Sales, and customers to resolve issues. Coach and develop the support team, improve resolution times, reduce unnecessary escalations, strengthen documentation and knowledge sharing, and apply AI tools to diagnostics and product reliability.