Top Operations & Support Jobs in Dallas-Fort Worth, TX

Serve as SME for FIX connectivity, trade flows, and core applications; manage incidents, troubleshoot production issues across order routing and trade capture, support AWS/Kubernetes environments, perform root-cause analysis, automate improvements, and collaborate with brokers, traders, development, and infrastructure teams in a 24/7 follow-the-sun support model.

Manage and approve quotes, own the CPQ process, advise Sales on deal strategy and pricing, analyze pricing and CPQ data for trends, and partner with Finance, Legal, and RevOps to handle complex deals and improve deal velocity and compliance.

Lead and oversee day-to-day operations for service, construction, and parts sales across the Northwest. Own P&L, implement KPIs and operational strategies, ensure regulatory compliance and safety, mentor teams, drive process improvements, and report performance to senior management.

Provide phone, email, and desk-side IT support for proprietary software and hardware across stores and SSCs. Troubleshoot desktops, laptops, basic networking, server basics, and POS systems; image/configure workstations; monitor and resolve alerts; document and follow up on tickets. Participate in implementations, new store openings, and on-call rotations, working varied shifts including nights, weekends, and holidays.

Serve as liaison between business stakeholders and IT to analyze, document, and implement ServiceNow (ITSM/HRSD) solutions. Drive process improvements, define functional/technical specs, identify integrations and data needs, support testing (UAT/regression), and lead cross-functional projects using Agile methods and ServiceNow best practices.

Monitor real-time network performance and alarms, perform Tier I diagnostics, create and manage trouble tickets, coordinate field dispatch, escalate incidents to engineering or carriers, communicate with customers, and maintain network documentation and standards.

Greet and assist customers, answer phones, maintain the reception area, direct visitors to appropriate staff, type correspondence, assist with scheduling sales appointments, and support sales and internal teams. Perform other duties as assigned.

Process and manage vehicle title and registration paperwork, submit out-of-state titling documents, maintain title schedules and weekly/monthly reports, stay current on DMV/state policies, handle high-volume phone and email communication, and support month-end close and other duties as assigned.

Provide member and internal support for debit/credit/ATM cards and mobile wallet services. Process routine card maintenance, assist with dispute intake and tracking, research transactions, manage daily reports, prepare standard member communications, cross-train across card services functions, and escalate complex issues to senior staff while maintaining accurate records and high customer service.

Provide as-needed administrative coverage for divisional offices: greet and assist visitors, answer and direct calls and emails, perform filing, copying and data entry, handle routine administrative tasks, maintain confidentiality, and ensure smooth office operations during staff absences.