Top Customer Success Jobs

The Customer Success Manager will be responsible for managing strategic customer accounts, facilitating platform training and onboarding, assisting in campaign planning, and monitoring performance to drive revenue and adoption of Spaceback's platform. The role involves customer engagement through inquiries, creative recommendations, performance reporting, and cross-functional collaboration.

As a Customer Solutions Engineer, you will act as the primary technical contact for key customers, building relationships and assisting with their technical needs. Responsibilities include post-sales implementation of Fastly products, investigating challenges, and mentoring new engineers, with a focus on customer satisfaction and support escalation.

As a Customer Success Manager focused on onboarding, you will design and execute onboarding strategies that enhance customer experience, driving activation and adoption of OpenPhone's services. You will utilize customer data to personalize interactions and ensure a smooth transition. Your responsibilities include managing onboarding processes, creating tailored implementation plans, working with cross-functional teams, and continually improving customer engagement initiatives.

The Client Services Representative manages client accounts, addresses complaints, processes credit card payments, and assists with various departmental projects. They provide customer support while maintaining high organizational skills in a fast-paced environment.

The Customer Service Site Lead at Gateway Fiber is responsible for overseeing daily operations and managing the customer service team. Duties include providing coaching and support, conducting team meetings, handling performance management, and ensuring high customer service standards through effective leadership and workforce management.

The Customer Support Team Leader leads a remote team of support agents in delivering high-quality service to healthcare facilities. Key responsibilities include coaching agents, handling escalations, driving performance improvements, and collaborating cross-functionally to enhance customer satisfaction and operational efficiency.

This role entails driving client adoption, satisfaction, and retention for enterprise customers, specifically in the commercial office sector. The candidate will manage customer relationships, coordinate launches, develop training materials, and ensure seamless integration of solutions. They will track success metrics, advocate for customer needs, and create scalable systems for growth.