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The Customer Service Representative will assist Garner members with their healthcare needs through phone, chat, and email. Responsibilities include educating members, managing inquiries, documenting processes, and relaying feedback to improve services while maintaining a detail-oriented understanding of health benefits and insurance.
The Customer Service Operations Supervisor will lead a team of Associates in delivering exceptional member service in a healthcare-focused environment. The role involves managing team performance, providing coaching, ensuring quality interaction, and identifying trends for continuous improvement.
The Operations Manager will oversee strategic projects across Garner's Concierge functions, leveraging data analysis and process mapping to create efficient workflows. This role involves managing a high-performing team, solving complex operational issues, and working with diverse stakeholders to enhance service delivery and operational effectiveness.
The Bilingual Customer Service Representative will assist Garner members in navigating their healthcare needs through live chat and email support. Responsibilities include providing education on benefits, managing inquiries using Garner’s tools, and maintaining knowledge of health benefits and insurance.
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