The Bilingual Customer Service Representative will assist Garner members in navigating their healthcare needs through live chat and email support. Responsibilities include providing education on benefits, managing inquiries using Garner’s tools, and maintaining knowledge of health benefits and insurance.

The Customer Service Supervisor leads the Claims Concierge team to provide exceptional member service, managing team performance, and ensuring all member inquiries are addressed effectively. This role involves coaching, process improvement, and collaboration with claims processing teams, aimed at enhancing the quality of member support.

The Customer Service Representative will assist Garner members with their healthcare needs through phone, chat, and email. Responsibilities include educating members, managing inquiries, documenting processes, and relaying feedback to improve services while maintaining a detail-oriented understanding of health benefits and insurance.