Top Customer Success Jobs
The Workday Specialist will manage and optimize the People Tools tech stack, provide support for HR system upgrades, consult with functional leaders on technology solutions, build custom reports, and ensure system features are utilized effectively.
The Third Party Management Specialist at Wise is responsible for overseeing vendor accounts, negotiating with third parties, collaborating on projects, monitoring vendor performance, and fostering effective communication and relationships with internal and external stakeholders.
The AML Reporting Specialist at Wise in Sao Paulo will analyze customer account and payment activity, prepare and submit suspicious activity reports, and maintain effective working relationships within the organization. The position requires attention to detail, ability to work under pressure, and a Bachelor's degree. Fluency in English and Portuguese is mandatory.
The Performance Management Specialist at Wise plays a pivotal role in positioning the company as a top destination for talents to flourish. This individual contributor role involves designing and implementing talent products and solutions that align with Wise's values and mission.
The Card Payments Compliance Specialist is responsible for ensuring the Spend Ops team’s technical and operational compliance with Visa and Mastercard scheme requirements. This role involves monitoring compliance, implementing technical solutions to meet scheme standards, conducting audits, and providing guidance on regulatory requirements specific to payment card industry schemes.
Provide world-class customer support via email and phone channels for Japanese, Portuguese, and English speaking customers all over the world. Help customers have an excellent experience with Wise and assist in creating a new network for the world's money.
Workforce Management Senior Specialist role in Singapore office, responsible for scheduling agents, monitoring SLAs, creating forecasts, and improving operational efficiency. Requires 4 years of relevant experience in contact center planning.
Seeking a Workforce Management Senior Specialist to ensure agents are scheduled efficiently and effectively. Responsibilities include data analysis, forecasting, stakeholder communication, process improvement, and incident management. Opportunity to impact global support model and contribute to team decisions.
A Customer Support Area Lead responsible for implementing policies and procedures to improve the utilization, quality, and cost efficiency of CS teams. Manages resource allocation, aligns operations activities, ensures adherence to standards, and creates operational strategies. Leads a team of senior operational leaders, uses customer insight for improvements, and ensures equipped teams. Collaborates on capacity management and compliance with employment laws. Required experience in managing managers and indirect reports in different timezones/countries, fluency in English and Portuguese, and tactical, data-driven mindset.
The HRIS Senior Specialist (Workday) will be responsible for managing and optimizing People Tools tech stack, providing technical solutions, supporting system upgrades, and enhancing operational efficiency in a global fintech company.
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