Top Customer Success Jobs
As a Customer Support Associate at Wise, you'll provide world-class support to customers primarily via phone and email, ensuring an excellent experience. You'll handle inquiries, resolve issues, and aim to exceed customer expectations while working in a fast-paced, team-oriented environment.
The Workforce Management Senior Specialist will develop and implement workforce management strategies, analyze data to forecast staffing needs, collaborate with cross-functional teams to improve operational processes, monitor performance metrics, and train junior team members. This role requires effective communication and the ability to create and manage agents' schedules based on forecasts.
As a Reconciliation Senior Specialist at Wise, you'll be responsible for executing reconciliation tasks, investigating discrepancies, collaborating with Payments teams, performing month-end close activities, and contributing to improvements in reconciliation processes. Strong attention to detail and basic Excel skills are essential for ensuring accurate and timely execution.
As a Customer Success Lead, you will build and manage the North America CSM team, improving partner relations, scaling operations, and enhancing product operations by implementing technical solutions and analyzing data for better service quality.
The High Volume EDD Specialist will perform due diligence on customers, ensuring compliance with regulations and gathering necessary information through research and communication. This role requires strong analytical abilities, attention to detail, and the capacity to handle customer inquiries and escalate issues as needed.
The Assets Operations Senior Specialist will support the Assets product team in Payment Operations by managing tasks related to customers investing or moving funds, coordinating product launches, ensuring process optimization, and serving as the first point of escalation for issues. The role involves collaboration with multiple teams and maintaining high execution standards in operations.
The Senior Diversity, Equity & Inclusion Specialist will manage DEI projects and initiatives across Americas offices and global projects. They will partner with various People teams, ensure inclusive policies and mitigate biases, and drive desired outcomes and business impact. Strong knowledge of DEI laws, regulations, and industry trends is required.
As a Senior Customer Success Manager at Wise, you will cultivate operational partnerships, analyze performance data, implement operational success plans, and collaborate with teams across banking and tech to enhance service quality and resolve operational challenges, ensuring a seamless experience for partners and their clients.
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