Top Customer Success Jobs
As a KYC Middle Office Associate, manage KYC renewals and remediation activities for the Markets and Platform Services LOB. Collaborate with internal teams, ensure compliance with AML standards, and drive process improvements. Represent J.P. Morgan as a client-focused expert in the financial industry.
Lead a team of Client Onboarding professionals within the Commercial Bank, responsible for implementing Treasury Products and Services. Manage team strategy, partner with internal functions, improve implementation processes, and ensure client satisfaction. Develop internal initiatives and oversee employee adherence to policies and procedures.
Provide support to internal and external clients on trade-related transactions, conduct research and analysis to respond to inquiries, ensure timely resolution of issues, analyze client behavior for service efficiencies, adhere to risk policies and educate clients on changes, maintain relationships with clients and internal service providers, ensure client satisfaction and service level agreements are met or exceeded.
Featured Jobs
As a Collection Specialist I at Chase, you will take inbound and outbound calls to collect on overdrawn or past due accounts, demonstrating excellent communication and negotiation skills. You will work in a metrics-driven environment, navigating multiple technologies, and treating customers with respect and empathy. A minimum of 1 year of customer interaction experience and a high school diploma are required.
Join Chase as a Call Center Fraud Specialist and play a key role in maintaining profitability. Responsibilities include customer interaction, communication, and navigating multiple technologies in a fast-paced environment. Must have 1 year of customer support experience and be comfortable working with computers.
Support and report data for global Client Relationship Managers, produce dashboards and reports, provide support across the client lifecycle, and ensure daily file loads are processed. Must have client-facing experience, work to deadlines, and possess excellent communication and presentation skills.
As a Customer Service Analyst in JP Morgan Workplace solutions, provide excellent customer service in Finnish via email and phone, escalate issues, interact with internal teams, deliver training, maintain contact with customers, and identify areas for improvement.
As a Customer Service Analyst in JP Morgan Workplace solutions, you will provide excellent customer service in Czech via email and phone, escalate issues, interact with various teams, provide training, maintain customer contact, and identify areas for improvement.
The Quality Control Specialist is responsible for reviewing and approving loan transactions in various forms on commercial loan systems. They ensure compliance, credit, audit, and funding requirements are met. The role involves daily responsibilities such as quality review of new loan bookings, renewals, and modifications, as well as communication with processing teams.
Customer Success Manager responsible for driving product adoption, expansion, and retention activities. Proactively tracks key success metrics and influences product adoption and customer retention. Proficient in DevOps practices and methodologies.
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