Closing Specialist II

Job Description
Bring your expertise in communications and customer service to our loan closure team.
As an Closing Specialist II, you will perform a variety of roles within the Home Lending Operations space, all related to facilitating the transition of a loan to closure.
Job Responsibilities

• Perform basic clerical tasks such as filing, photocopying, faxing, imaging, data entry and open correspondence
• Create and maintain loan files
• Work with the underwriting department
• Provide coverage for any of the support roles as dictated by absences or volume fluctuations
• Monitor and update various system records and credit website
• Communicate with external agents and internal colleagues to resolve issues and discrepancies
• Perform additional duties as assigned

Required qualifications, capabilities and skills

• Prior customer service experience
• Possess strong attention to detail and excellent problem-solving skills
• Ability to work in a fast-paced environment
• Basic office and computer skills
• Excellent written and verbal communication skills
• Ability to work independently or as part of a team

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.