Top Legal Tech Customer Success & Experience Jobs

Oversee onboarding projects for Registered Agent, Annual Reports, and Business License services. Coordinate cross-functional teams, manage high-volume client communications, ensure SLA compliance, handle escalations, drive process improvements, and partner with sales to set expectations and deliver excellent customer satisfaction.

As a Customer Support Specialist at GC AI, you'll handle inbound support requests, troubleshoot product issues, write help content, and conduct live demos for customers, ensuring a positive experience with the platform.

The Senior Customer Success Manager drives value and adoption for corporate customers, focusing on measurable outcomes and stakeholder alignment to enhance renewals and expansion.

The Support Specialist will handle customer inquiries, triage issues, maintain high service levels, and collaborate with teams to enhance customer experience.

The Customer Success Manager will develop customer relationships, lead strategic calls, and drive growth through onboarding and renewals while identifying upsell opportunities.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

As a Corporate Support Representative, you will assist small business owners by solving tech and tax problems through calls and emails, while providing exceptional customer service and support.

Serve as a senior, client-facing legal engineer to design, deploy, and drive adoption of custom AI-enabled workflows and vault templates for large law firms. Partner with sales, post-sales, product, and engineering to scope solutions, run demos and pilots, collect client feedback, and support firm rollouts and ongoing adoption.

Provide remote, Pacific Time client support for One Legal users: resolve inquiries via phone and written communication, maintain Salesforce records, guide clients through the platform, advocate for product improvements, meet KPIs, assist onboarding, and contribute to operational improvements and de-escalation.

Serve as first point of contact for law-firm clients, delivering phone/email/chat support, troubleshooting software issues, tracking cases to resolution, using CRM and support tools, escalating as needed, documenting interactions, and gathering customer feedback to improve products and meet KPIs.