Top Legal Tech Customer Success & Experience Jobs

The Technical Support Engineer II will provide technical support to clients, troubleshoot issues, lead troubleshooting processes, and assist with application deployments.

The Technical Account Manager will oversee technical onboarding, manage customer integrations, support API use, and engage with cross-functional teams to enhance customer satisfaction and operational success.

Serve as a subject-matter expert for LexisNexis IP products to drive adoption and revenue through presentations, training, demos, account growth, sales support, and competitive research.

The Implementation Manager will lead product onboarding, drive customer adoption, and collaborate across teams in a tech-forward environment. Responsibilities include translating product capabilities into strategies and owning adoption metrics.

The Senior Customer Success Manager will partner with enterprise legal teams, guiding them from adoption to growth, ensuring successful integration of Checkbox into their legal workflows, managing retention and expansion of accounts, and leveraging data for proactive engagement.

The Junior Technology Learning & Development Specialist conducts live trainings on Firm-supported applications, develops training resources, and collaborates on training initiatives. Maintains a high level of customer service and prepares training materials for attorneys and staff.

The Engagement Manager will manage client relationships post-sale, drive product adoption, identify commercial opportunities, and collaborate across teams to ensure customer satisfaction in the LegalTech sector.

The Junior IT User Support Specialist provides technology support, assists with system setups, maintains hardware, and tracks support requests, while ensuring excellent client service.

As a Solutions Architect, you will lead integrations between Brightflag and customer systems, translating requirements into integration designs, managing projects, and driving best practices for integration workstreams.

The TCRA Scholarship Program prepares individuals for careers as digital court reporters, providing courses, mentorship, and career placement services. Candidates must meet specific qualifications and commit to part-time employment objectives.