Top Legal Tech Customer Success Jobs

The Senior Manager will lead the Enterprise Customer Success Team, driving customer engagement, adoption, and retention through coaching, strategic relationships, and data insights, while overseeing onboarding and training initiatives for enterprise clients.

The Client Onboarding Specialist manages client implementations, ensuring a smooth onboarding experience by developing project plans and fostering strong relationships with clients. This role involves proactive communication and collaboration with teams to enhance the client journey.

The IP US Filing Specialist ensures quality control for US patent filings, supports attorneys and clients, and manages filing-related tasks and communication.

The Executive Assistant supports NELP's leadership with administrative tasks, including scheduling, meetings coordination, office operations, and cross-team collaboration.

The Customer Success Manager will ensure client satisfaction, manage renewals, drive app usage, and identify upsell opportunities, all while maintaining professionalism and rapport.

Provide exceptional customer service and support via phone, email, and chat while resolving inquiries and participating in process improvement initiatives.

Records Specialists retrieve medical records and bills for law firms, interact with providers, manage relationships, and achieve volume goals while maintaining professionalism.

The Client Service Representative supports the records retrieval department by managing records requests, communicating with clients, and ensuring smooth operations. Responsibilities include status updates, document processing, and database management.

The Customer Success Manager ensures clients achieve maximum value by maintaining relationships, providing insights, and identifying growth opportunities.

The Legal Administrative Assistant supports transactional lawyers with client communications, document management, billing, and administrative tasks, while collaborating with the practice group.