Top Legal Tech Customer Success & Experience Jobs

The Growth Enablement Manager will drive sales performance through enablement strategies, training, and support for sales teams, enhancing deal velocity and quota attainment.

The Client Success Manager will support law firm clients by analyzing needs, providing tailored solutions, and ensuring successful implementation and ongoing engagement, while maintaining strong client relationships and driving revenue growth.

As an Enterprise Customer Success Manager, you'll guide clients in adopting Harvey’s technology, ensuring they derive maximum value, manage relationships, and monitor success metrics for high ROI.

Legal Product Specialists at Harvey provide guidance on integrating AI solutions into legal workflows, build client relationships, and support product development based on legal needs. They facilitate training and monitor user engagement to ensure successful adoption of the platform.

The Manager, Client Development will enhance strategic client relationships, develop growth strategies, and lead business development initiatives across diverse sectors while collaborating with internal teams.

The Customer Success Manager will manage key customer relationships, drive product expansion, and maintain account health using CRM. They will serve as the customer advocate internally and work with cross-functional teams to enhance customer success outcomes.

The Customer Onboarding Specialist is responsible for training and onboarding clients on MerusCase software, maintaining client relationships, resolving inquiries, and enhancing customer satisfaction.

This role involves assembling tax returns, managing client documentation, and ensuring timely e-filing of tax returns. Strong attention to detail and communication skills required.

The Associate Development Manager oversees associate staffing and utilization, supports performance reviews, facilitates onboarding, and collaborates on training and D&I initiatives.

The role involves providing technology support for software, hardware, and network services, ensuring high customer service and managing support tickets.

The Virtual Tech Assistant provides live technical support during depositions, ensuring a smooth experience for clients using Steno's technology. Responsibilities include troubleshooting video/audio issues and ensuring client satisfaction through effective communication.