Top Legal Tech Customer Success & Experience Jobs

As a Customer Success Manager, you'll build relationships with US and Canadian law firms, guide customer integration of Everlaw solutions, drive product adoption, and manage account health to ensure customer success.

Provide exceptional customer support via phone, email, and chat, resolving inquiries and issues while maintaining professional relationships in a remote setting.

The Salesforce Consultant will work with customers to implement declarative changes, improve efficiency, troubleshoot issues, and handle Salesforce configurations and automations, while maintaining communication with clients and supporting cross-functional teams.

Provide world-class email support to customers, investigating and resolving issues, maintaining product knowledge, and collaborating across departments.

The Client Success Manager will be the primary contact for law firm clients, conducting needs analysis, developing tailored solutions, and ensuring successful implementation and ongoing support, while identifying growth opportunities for upselling.

As a Customer Support Specialist, you will advocate for clients, troubleshoot issues, onboard new customers, and enhance client retention.

The Conflicts Analyst will evaluate potential client conflicts, conduct research, provide reports on client data, and ensure compliance with internal policies and laws.

The Athletic Consultant supports clients using the Playbook App through onboarding, training, and ongoing support, ensuring exceptional customer service and collaboration.

As a Mid Market Account Executive, you will manage client relationships, drive revenue, and present AI-driven solutions to mid-sized law firms, ensuring customer satisfaction and success through tailored sales approaches.

The Public Benefits Specialist, Entry will schedule appointments, review applicant documents, answer client inquiries, and process administrative tasks while providing bilingual support to diverse customers.