Top Energy Customer Success & Experience Jobs

The Corporate Customer Quality Program Manager leads the Customer Quality program, enhancing product safety and driving customer satisfaction through process improvements and team collaboration.

The Coordinator oversees rescue operations and delivers training in rescue, gas detection, and electronics, ensuring compliance with safety standards while supervising personnel.

The Customer Experience Coordinator manages funding processes, communicates with customers and sales teams, organizes documents, and ensures timely funding.

The Market Associate is responsible for guest service, food preparation, inventory management, and maintaining safety and sanitation standards in the store.

Drive customer satisfaction and retention by minimizing churn, identifying account growth, and developing customer advocates. Present robotic inspection findings, validate value with asset managers and O&M teams, provide data quality feedback, lead account meetings, visit sites as needed, and manage a primary key account across multiple service locations while collaborating cross-functionally.

Manage and nurture existing customer accounts as primary contact to ensure satisfaction, retention, and growth. Conduct regular on-site visits, coordinate with internal teams for service delivery, support renewals and upsell opportunities, maintain CRM records, and report on retention and satisfaction metrics.

The Customer Experience Analyst supports customer feedback analysis to inform operational improvements and enhance customer experience initiatives.

Deliver on-site training and tier-2 technical support for AR-enabled 3D surface inspection systems. Own and improve knowledge base content, validate features, test new functions, perform on-site measurement services, and relay customer feedback to engineering to drive product enhancements. Frequent international travel and hands-on hangar work required.

Lead end-to-end customer experience strategy across fuel and lubricants businesses. Oversee cross-functional teams managing onboarding, data, payments, issue resolution, process governance, and CX metrics. Drive continuous improvement, process standardization, technology enablement, escalations, and stakeholder alignment to improve satisfaction, retention, and operational excellence.

The Natural Gas Account Manager at POET will manage energy account tasks, optimize asset portfolios, and work with customers on natural gas scheduling and hedging strategies.