Solutions Engineer (m/f/d)

8tree is the global leader in AR-enabled 3D precision surface inspection tools that are purpose-built for the demanding quality standards of aerospace and aviation. Our application-specific surface inspection tools are fully self-contained, handheld, portable precision measurement systems that work as easily as taking a photo, and empower operators to achieve increased quality, reliability and efficiency in their industrial workflows. This enhances safety standards for industry, ultimately benefiting consumers. Our customers include the world’s leading aerospace, aviation and wind-turbine blade companies. We are a talented, motivated and supportive team with offices in the US, Germany and Malaysia
We are looking for a motivated Solutions Engineer in Dallas, TX to support our growing customer base. Solutions Engineers play a critical role in validating product fit, resolving technical inquiries, and supporting complex scenarios during each phase of the customer journey. You will combine deep product knowledge with excellent communication skills to resolve any doubts from the customer and contribute to enabling a successful customer onboarding.
If the role and requirements describe you and your interest, then we look forward to hearing from you!
Tasks
* Deliver training (Basic, advanced, train-the-trainer courses) at the customer site while aiming for maximum knowledge retention
* Own the Knowledge Base Documentation domain, and continuously improve knowledge base in all formats
* Contribute to whitepapers, webinars, or meetings that support customer education
* Provide tier-2 level technical support to our international customers. This requires in-depth hardware and software debugging skills
* Collaborate internally with client-facing colleagues and developers to relay customer feedback and influence product enhancements
* Vigorously test and validate features before deployment of new functions
* Take on special assignments, including on-site measurement service jobs at customer sites
Requirements
Must-have Requirements
* US citizenship required – no exceptions.
* In-office position (not remote) – no exceptions.
* Technical Degree (e.g. bachelor’s in aerospace, mechanical, or industrial engineering)
* Skilled at simplifying complex technical concepts and presenting to both technical and business stakeholders
* Strong computer skills and experience with engineering applications
* Attention to detail
* Ability to perform physical tasks in hangar environment, including working at heights, or navigating around various physical environments
* 40%+ travel (scheduled in advance, often international)
Nice-to-have Requirements
* Experience with 3D metrology, NDT, or quality inspection systems
* Experience in quality engineering for Aviation-MRO / Aerospace / Wind-Turbine / Automotive industries
About You
* Your work ethic sets the bar for others. You have tons of technical curiosity and uncompromising integrity, that helps ensure customers have a productive and rewarding interaction.
* Excellent interpersonal skills enable you to be effective working with a global and cross-cultural team.
* You have the aptitude to quickly grasp and apply new concepts, which aid your effectiveness with customers.
* Customer-driven changes in priorities and workloads don’t faze you. You lean on your disciplined time management and organizational skills to remain effective.
* Your verbal and written communication demonstrates a strong command of the English language, which empowers you to describe technical topics so that they are easily understood.
* You approach every situation with an engineering mindset – technical depth, analytical thinking, attention to detail and the initiative to anticipate & solve problems
Benefits
* Competitive salary, tenure-based paid time off (PTO) and industry-leading health plan benefits & excellent retirement plan with employer match.
* Work in a technological field that directly benefits industrial quality & public safety.
* Challenge yourself alongside a fiercely supportive, demanding and fast-paced team; quick path to making decisions
* Long-term career growth within the company’s agile and fast-paced engineering team
* Independence and flexibility to manage your day-to-day work commitments and schedule
* Business travel expenses are always fully covered
8tree is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.