Job Description:
Customer Success Representative
As a Customer Success Associate, you will be responsible for overall customer satisfaction. Your role focuses on minimizing churn, identifying and capturing opportunities for account growth, and converting customers into strong external references.
Key Qualifications:
- Minimum 5+ years of relevant experience
- Highschool Diploma
- Drive overall customer satisfaction and long-term success
- Minimize customer churn through proactive engagement and support
- Identify and pursue opportunities for account growth
- Develop customers into positive external references and advocates
Customer Advocacy & Collaboration:
- Act as the voice of the customer to internal teams
- Collaborate cross-functionally to ensure customers receive expected value from products and services
- Influence product offerings and help prioritize development and delivery efforts
- Contribute to a team-oriented Customer Success function that partners across the organization
Customer Engagement & Insights:
- Present robotic inspection findings to customer asset managers and O&M site teams
- Validate the value of inspection findings and refine scope of work as needed
- Provide data quality feedback to robot operations teams
- Lead data-driven discussions during regular customer account meetings
- Visit customer sites as needed to strengthen engagement and outcomes
Account Ownership:
- Manage one primary key account across multiple service locations
- Build and maintain strong relationships with local site teams
- Deliver consistent value across all customer touchpoints
Nextpower offers a comprehensive benefits package. We provide health care coverage, dental and vision, 401(K) participation including company matching, company paid holidays with unlimited paid time off, generous discretionary company bonuses, life and disability protection and more. Employees in certain positions may be eligible for stock compensation. All plans are in accordance with relevant plan documents. For more information on Nextpowers benefits please view our company website at www.Nextpower.com.
Pay is based on market location and may vary based on factors including experience, skills, education and other job-related reasons. The annual salary range for this position is $55,000 - $70,000 (Applicable to California)
At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.
Nextpower is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are NextpowerSkills Required
- Minimum 5+ years of relevant experience
- High School Diploma
- Willingness to visit customer sites as needed (travel)
Nextracker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nextracker and has not been reviewed or approved by Nextracker.
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Retirement Support — A 401(k) with company match is offered. The company stood up its own plan in 2023 alongside additional welfare benefits in early 2024.
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Wellbeing & Lifestyle Benefits — Wellness offerings include yoga and meditation classes, onsite chair massages and bicycles, commuter/rideshare support, and EV charging at some locations. These extras supplement the core medical, dental, and vision coverage.
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Parental & Family Support — Paid parental and family medical leave are included alongside PTO and paid holidays. This complements the broader U.S. benefits menu.
Nextracker Insights
What We Do
Since day one, Nextracker’s mission has been to transition the world to affordable, renewable power, by developing the highest-performing and resilient solar tracking technologies and software in the market for our customers. From sustainable tracker solutions that conform to uneven terrain and withstand extreme weather, Nextracker systems have resilience built in. Nextracker leads the solar industry with solar tracker technologies that optimize and increase energy production while reducing costs for significant plant ROI
