Top Blockchain Customer Success & Experience Jobs

Provide hands-on technical support and onboarding for Account Abstraction and Wallet Services customers, scale support with tooling and runbooks, gather customer feedback to inform product roadmap, and maintain relationships with complex stakeholders to drive customer success.

Lead Customer Success for Mastercard's Small and Medium Enterprise segment in North America, driving retention, renewals, expansion, and revenue growth across strategic accounts. Own executive relationships, account health, and escalation management while partnering with Sales, Product, Risk, and Operations to ensure customer value, onboarding, billing accuracy, and long-term partnership outcomes.

The Vice President of Customer Success leads post-sale revenue protection and growth for Identity and Risk solutions, ensuring customer adoption and retention while identifying expansion opportunities. They partner with Sales and Product teams, manage executive relationships, and design the Customer Success operating model.

Lead the global Technical Account Management team for Cash App Pay, Afterpay, and Clearpay, driving commercial outcomes and merchant success through proactive technical partnerships.

As a Technical Account Manager, you'll act as the technical expert for strategic partners, leading technical integrations, troubleshooting, and transforming partner feedback into structured product input while developing documentation and guides.

Lead the global Technical Account Management team, enhancing partnerships with Cash App Pay, Afterpay, and Clearpay merchants while focusing on strategy, performance metrics, and team development.

Provide high-touch technical support and integration assistance for institutional clients using a low-latency distributed messaging system. Troubleshoot production incidents, monitor alerts, manage incident mobilization across engineering teams, maintain UAT and production configurations, and drive continuous service improvements while acting as a trusted client advisor.

Lead growth initiatives for Injective's ecosystem by onboarding dApps and partners, conducting research, and collaborating across teams. Attend events to enhance presence.

The Head of Growth will scale adoption and user base for Kinetic among Solana traders, lead partnerships, and analyze user metrics to refine strategies.

The VIP Relationship Manager will enhance client relationships, drive business growth through tailored strategies, and manage high-net-worth individual accounts.

The Customer Success Manager facilitates support for transitions from sales to active usage, manages customer relationships, drives loyalty, and oversees sales team performance.