Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.
As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Become a Krakenite and build the future of crypto!
Proof of workAt Kraken, our Growth team is focused on increasing awareness to attract and retain clients worldwide while driving the future adoption of crypto.
The Private Client Relationship Management team supports Kraken's highest-value private clients, high-net-worth individuals who expect a premium, secure and highly tailored experience. This team ensures Kraken remains the exchange of choice for VIPs by delivering white-glove relationship management, personalised trading enablement and high-impact benefits.
We are looking for a VIP Relationship Manager to join our team remotely in the US. The number one goal of this role is to drive business growth by managing and expanding an existing network of high-net-worth clients. You'll nurture relationships with some of the largest whales in the space, helping them unlock the full value of Kraken's product suite while identifying new opportunities to deepen engagement.
You'll also play a key role in scaling and executing the best VIP programme in the industry, ensuring our clients enjoy a best-in-class experience that goes above and beyond expectations. Ultimately, you will have ownership and influence in shaping what a white-glove experience means for Kraken's HNWI clients.
We're looking for someone who isn't afraid to be bold, can build and scale initiatives from the ground up, and is humble enough to fail fast and move on to the next challenge. If you thrive in ambiguity and can operate in a fast-paced, scrappy environment, this role is for you.
Deliver consistent, high-quality service to HNWI clients worldwide, building and nurturing trusted relationships through exceptional account management.
Drive KPIs across revenue, trading volume and assets on platform through rigorous, data-driven analysis and proactive strategy execution.
Bring Kraken's private client and VIP offerings to market to ensure benefits remain impactful and competitive.
Serve as the trusted point of contact for Kraken's top private clients, building deep relationships and trust.
Execute programmes and initiatives that increase client activity, trading and assets on platform.
Leverage blockchain analytics, trading data and client insights to inform revenue-generating efforts and strategic decision-making.
Partner with product, marketing and client service teams to champion new efforts that drive private client growth and loyalty.
5+ years of experience in relationship management, account management or private client sales, including at least 2 years in the crypto space, with a track record of working with high-net-worth individuals.
Deep understanding of trading product solutions, including spot, margin and futures trading, as well as OTC trading and lending.
Ability to be scrappy, bold and unafraid to explore alternative and creative solutions to achieve results.
Highly data-driven, with expertise in analysing KPIs such as client portfolio revenue, trading volume and assets on platform.
Strong personal network within the crypto industry, particularly across HNWIs.
As a true degen, you bring deep knowledge of cryptocurrency ecosystems, their players, frameworks and market dynamics beyond just blue-chip tokens.
Fully aligned with the cypherpunk values outlined in Kraken's Tentaclements.
Passionate about the cryptocurrency world, with a proactive attitude toward learning new industry trends.
Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds.
Ability to travel up to 15% of the time to visit clients and attend events.
Fluency in English is required.
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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Candidate Privacy Notice
Skills Required
- 5+ years of experience in relationship management or account management
- At least 2 years in the crypto space
- Deep understanding of trading product solutions like spot, margin, and futures
- Ability to analyse KPIs related to client portfolios
- Strong personal network in the crypto industry
- Ability to travel up to 15%
- Fluency in English
Kraken Digital Asset Exchange Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kraken Digital Asset Exchange and has not been reviewed or approved by Kraken Digital Asset Exchange.
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Healthcare Strength — Health, dental, vision, life, disability, and pet insurance are described as available, alongside mental health support and coaching benefits. Wellness programs and stipends (e.g., fitness support, yoga, Headspace, monthly wellness stipend) further strengthen the overall health-and-wellbeing offering.
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Leave & Time Off Breadth — Time-off coverage is portrayed as broad, including a base PTO allotment, paid sick days, holidays, and bereavement leave, with flexibility/unlimited elements in some setups. Fully remote work and flexible schedules are repeatedly positioned as part of the overall rewards experience.
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Retirement Support — A 401(k) plan with an employer match is specified, creating a concrete retirement benefit beyond cash compensation. Equity grants and performance bonuses are also presented as part of the financial rewards package.
Kraken Digital Asset Exchange Insights
What We Do
Kraken is one of the world’s longest-standing and most secure crypto platforms. Our mission is to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. Globally, Kraken clients trade more than 200 digital assets and 6 different national currencies, including GBP, EUR, USD, CAD, CHF, and AUD. Kraken was founded in 2011 and was one of the first platforms to offer spot trading with margin,, staking, regulated derivatives and index services. Trusted by over 10 million individuals, traders and institutions around the world, Kraken offers professional 24/7/365 client support along with one of the fastest, most performant trading platforms available. Kraken has set the industry standard for transparency and client trust, and was the first crypto platform to conduct Proof of Reserves. In 2024, Kraken ranked 12th in Newsweek's Global Top 100 list of Most Loved Workplaces. This recognition reflects our ongoing commitment to providing a flexible workplace that prioritizes wellbeing and career development. Kraken prioritizes client-centricity, security, and superior products, valuing merit and encouraging bold ideas within a transparent communication framework. Kraken offers a flexible, asynchronous, and globally remote work culture, allowing its employees (aka Krakenites) to balance team and personal needs. Kraken provides diverse learning and development programs, enabling Krakenites to chart their own professional paths in the crypto industry. Benefits include globally competitive compensation (with crypto payment options), flexible time off, wellness perks, and annual team retreats. Kraken's collaborative culture promotes authenticity, humility, and respect, encouraging candid interactions and valuing diverse perspectives from its global team. Crypto conviction is central to Kraken's ethos, driving product and service development. The company views challenges as opportunities for creative problem-solving, remaining adaptable in the fast-paced crypto industry. Kraken seeks individuals with an entrepreneurial spirit and a curious, self-starting approach to complex problems. The company fosters a culture of accountability and clear communication, valuing critical feedback for continuous improvement. Overall, Kraken's EVP reflects its commitment to building a bridge from traditional finance to crypto, both in its broader mission and in supporting employees transitioning to crypto careers.
Why Work With Us
Work at Kraken to be part of a mission-driven crypto revolution. Enjoy a flexible, remote-first culture that values bold ideas. Grow your career with competitive benefits and diverse learning opportunities. Join a collaborative team that embraces innovation, accountability, and globally inclusive perspectives.
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