The Role
Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of our customers to inform our product roadmap and aggregate feedback to product and engineering teams.
In this role specifically, you will work directly with our Account Abstraction and Wallet Services team to provide hands on product specific customer support, scale this support system, and shape feedback into product decisions.
This role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers.
What You'll Do:
Provide hands on technical support within the Account Abstraction product vertical
Deliver a stellar customer experience
Scale support through internal tooling and runbooks as well as contribute to devX improvements
Understand customer needs and how to meet unique challenges and goals
Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions
Be the voice of the customers
Build and maintain ongoing relationships with complex stakeholders, both internally and externally
Work in a quickly changing environment
Drive referrals from our customers
What We're Looking For:
1+ years of experience in a software development role
Technical degree
Experience and interest in Account Abstraction / Wallet Services
Strong analytical skills
Ability to understand and troubleshoot complex technical issues
Strong communication skills with internal and external stakeholders
Excellent people skills to monitor and measure customer performance
Interest in technology, blockchain, crypto
Experience with blockchain a large plus
Founded a company or built side projects, a plus
Experience in startups, a plus
More on the Role:
Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off.
The base salary range for this position is estimated to be between $120,000 - $300,000 annually. Please note this range reflects base salary only, and does not include bonus, equity, or benefits. Your salary will be determined by various factors, including relevant experience, skill set, qualifications, and other business needs.
Alchemy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alchemy and has not been reviewed or approved by Alchemy.
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Healthcare Strength — Healthcare includes medical, dental, and vision coverage with an HSA option. This core coverage is consistently presented as part of the standard package.
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Leave & Time Off Breadth — Time away is framed as flexible/unlimited PTO, emphasizing broad discretion for employees to take time off. This indicates breadth beyond strict accrual models.
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Parental & Family Support — Family support includes paid parental leave and fertility benefits. These offerings signal attention to both parental time away and family-forming needs.
Alchemy Insights
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What We Do
Alchemy powers the top blockchain companies globally and has been featured in TechCrunch, Forbes, Bloomberg, and elsewhere. Our mission is to bring web3 to a billion people, by providing builders with the tools they need to build exceptional onchain products. Alchemy is the only complete developer platform that offers the powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups. Our infrastructure powers 70% of the top web3 teams, 90%+ of web2 companies building in web3 and 100+ million end users. Our customers include top web3 brands like Polymarket, OpenSea, Circle, WorldCoin, as well as major global brands like Shopify and Adobe. The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT. We're backed by the world's leading VCs and institutions, including Lightspeed, Silver Lake, a16z, Coatue, Pantera, Addition, Stanford University, Coinbase, and Charles Schwab, among others.
Why Work With Us
Alchemy is on the cutting edge of web3, working to bring the life-changing potential of this technology to everyone. By thinking big and moving fast, we’re tackling the challenges of innovation and creating a future with massive global impact. Working it Alchemy is a chance to learn and grow in ways you've never even imagined. It’s an opportunity
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