Top Blockchain Customer Success & Experience Jobs

Drive revenue and product adoption by deepening customer relationships, scaling payments volume, implementing custody solutions, identifying upsell/cross-sell opportunities, performing financial/value analysis, and leading cross-functional initiatives to solve complex customer and operational challenges.

Lead customer success efforts to drive revenue, product adoption, and payments volume. Deepen relationships, implement custody solutions, identify upsell/cross-sell opportunities, perform financial/value analysis, and coordinate cross-functional initiatives to solve customer-specific business and operational challenges.

Own growth for DeFi protocols on Monad: design and execute TVL/volume growth plans, connect RWA issuers to onchain lending/yield infrastructure, enable cross-protocol integrations, and onboard institutional capital to expand ecosystem value.

As a Customer Support Executive, you'll provide technical support, resolve client issues, and manage requests using Salesforce and Jira while ensuring excellent service communication in Arabic and Turkish.

The role involves managing customer relationships, overseeing billing and procurement, ensuring legal compliance, and supporting growth initiatives.

Own and resolve complex, high-value VIP customer issues end-to-end, conduct deep-dive investigations into transactions and access problems, coordinate with OTC, Engineering, and Finance, supervise and coach contractor support agents during US hours, and report VIP issue trends to drive continuous improvement.

Own customer onboarding and implementation: coordinate timelines, run check-ins, train teams, troubleshoot setup issues with engineering, tailor product to customer goals, ensure adoption, relay feedback to Product, and continuously improve implementation processes while managing multiple customers and contributing to team goals.

The Lightning Evangelist will engage with the Lightning community, attract new developers, organize calls, and support business development efforts.

The Senior Sales Engineer will support growth by acting as a technical expert, leading integrations for clients, and ensuring customer satisfaction with staking products while collaborating with various teams.

Serve as primary contact for institutional and VIP customers, provide prompt multi-channel support, guide API integration and trading platform usage, troubleshoot account and system issues, liaise with internal teams, collect feedback to shape product changes, and communicate product/system updates. Participate in on-call rotation.

The Account Manager will oversee client relationships, ensuring account success, managing multiple workstreams, and identifying opportunities for growth and improvement.