Top Biotech Customer Success & Experience Jobs

The Technical Information Specialist supports NCBI by providing user support and education, resolving inquiries, and collaborating on technical issues in a customer engagement system.

The Senior Premium Support Engineer provides IT support to Senior Global Leaders, manages technology initiatives, ensures service delivery, and interfaces with multiple teams and vendors.

This role involves managing territory sales, building relationships with healthcare providers, and promoting Neurocrine products. It requires executing sales strategies, managing resources, and ensuring compliance with ethical standards during customer interactions.

Assist the Customer Service Manager in supervising staff, training, managing processes, handling escalated situations, and evaluating department performance.

The OnSite Specialist manages surgical equipment, supports operating teams, troubleshoots issues, maintains documentation, and collaborates with clinical staff for patient care.

The Customer Experience Associate at Eko will provide omni-channel support, manage escalations, deliver concierge-style service, and collaborate with multiple teams to ensure positive customer experiences.

As a Customer Support Specialist, you will manage orders, resolve billing questions, provide quotes, and coordinate communication between customers and internal teams to ensure customer satisfaction.

The Technical Support Specialist I provides technical support for end-user systems, resolves routine issues, and ensures customer satisfaction.

The Customer Success Manager will manage customer onboarding, support, and success while building relationships and collaborating with multiple teams to drive product adoption.

Manage key stakeholder relationships, collaborate on proposals, track partnership metrics, and represent the company at industry events.