Top Biotech Customer Success & Experience Jobs

The Medical Science Liaison will support Tempus by educating healthcare professionals on oncology products and gathering insights for future developments, focusing on molecular oncology and genomic profiling.

Lead the Optimization Services team at Benchling, managing Technical Account Managers and ensuring high-quality customer engagement and delivery standards while driving team performance and operational excellence.

The Payer Engagement Account Director will drive payer opportunities, build relationships with payers, lead meetings, and collaborate cross-functionally to advance access to the company's cancer detection technology.

The QA Customer Operations Manager drives Quality initiatives for Global Strategic Account customers, ensuring satisfaction and compliance through metrics and timely communication. Responsibilities include collaboration, improvement actions, and quality insights preparation.

The Senior Key Channel Executive develops account strategies with distribution partners, drives sales growth, and manages distributor relationships in the non-acute market, with 60% travel required.

The QA Customer Operations Manager drives Quality initiatives for Global Strategic Account customers, ensuring customer satisfaction through timely responses and metrics management.

As a Customer Success Specialist, you'll manage client relationships, ensuring effective onboarding, ongoing communication, and problem-solving to enhance customer satisfaction.

The Liquid Profiling Specialist supports customer inquiries related to Liquid Profiling, acts as a liaison between departments, provides training, monitors cases, and addresses escalations while ensuring compliance with SOPs and HIPAA regulations.

The Associate Director will implement customer strategies, optimize HCP experiences, manage budgets, and lead cross-functional initiatives to meet business goals.

The intern will develop visual management tools for quality management, create dashboards for risk reporting, collect VOC for KPIs, and train team members while ensuring sustainable solutions.

Drive business development for Inceptive by identifying opportunities, managing deals, and collaborating with teams to integrate insights into product strategy for drug development.