Top Biotech Customer Success & Experience Jobs

The Payer Engagement Account Director will drive payer opportunities, build relationships with payers, lead meetings, and collaborate cross-functionally to advance access to the company's cancer detection technology.

The Customer Service Representative will manage communication with partner labs, ensuring customer satisfaction through problem-solving, relationship building, and effective coordination across teams.

The Product Support Analyst supports customers and teams using Benchling, leading complex issue resolutions, coordinating with various stakeholders, and driving product knowledge improvements.

Drive business development for Inceptive by identifying opportunities, managing deals, and collaborating with teams to integrate insights into product strategy for drug development.

The Billing Support Specialist I handles billing inquiries from patients and providers, resolves payment issues, manages data entry, and maintains records, providing exceptional customer service in a healthcare setting.

The Executive Director, Investor Relations will manage investor relations and corporate communications, ensuring effective communication with investors and analysts, drafting core materials, and coordinating multiple stakeholders.

The Director of Ecosystem Development & Communications will build sustainable genetic agency ecosystems, amplify impact through effective communications, and lead community initiatives at Dyno Therapeutics.

The Supervisor, Specialty leads a team managing complex customer requests and specialty processes, ensuring accurate execution, operational efficiency, and continuous improvement. Responsibilities include coaching staff, resolving escalated issues, and collaborating with various teams to enhance customer experience.

The Digital CX Analyst supports the design and improvement of digital customer experiences by analyzing data and engaging in digital transformation initiatives across platforms and teams.

The Supervisor, Dispute Resolution manages a team resolving customer billing and pricing disputes, aiming for timely resolutions and continuous improvement in processes.

The Territory Manager will drive complex brand strategies for Alzheimer's care, managing accounts, promoting products, and ensuring effective patient care through education and resource optimization.

As a Walking Courier, you'll be responsible for the pickup and delivery of medical specimens, ensuring professionalism and excellent customer service while operating a scanning device for tracking items.