Top Biotech Customer Success & Experience Jobs

The Payer Engagement Account Director will drive payer opportunities, build relationships with payers, lead meetings, and collaborate cross-functionally to advance access to the company's cancer detection technology.

The Customer Service Representative will manage communication with partner labs, ensuring customer satisfaction through problem-solving, relationship building, and effective coordination across teams.

The Product Support Analyst supports customers and teams using Benchling, leading complex issue resolutions, coordinating with various stakeholders, and driving product knowledge improvements.

The Territory Manager will drive complex brand strategies for Alzheimer's care, managing accounts, promoting products, and ensuring effective patient care through education and resource optimization.

As a Walking Courier, you'll be responsible for the pickup and delivery of medical specimens, ensuring professionalism and excellent customer service while operating a scanning device for tracking items.

The Client Engagement Specialist provides exceptional customer service and communicates with healthcare professionals regarding specimen submissions, results, and inquiry resolution, ensuring compliance with healthcare regulations.

The Customer Pay Support Rep handles calls with patients, manages accounts, processes payments, resolves billing issues, and ensures customer service excellence.

As a Business Development Intern, you will automate data reviews, improve Salesforce workflows, analyze pipeline health, and contribute to account planning while gaining exposure to biopharma market strategies.

The Specialist supports learning and operations in Managed Services, overseeing training programs, content governance, and operational support for employee readiness and performance.

The Training Coordinator will assist with onboarding, provide training, evaluate training materials, support leadership goals, and maintain training records.