The Role
Assist the Customer Service Manager in supervising staff, training, managing processes, handling escalated situations, and evaluating department performance.
Summary Generated by Built In
Job Summary & Responsibilities
JOB FUNCTIONS
This employee will assist the Customer Service Manager in the supervision of staff by providing leadership and support to referral sources and customers while abiding by the processes and procedures set forth by Leadership.
JOB FUNCTIONS
- Supervision of staff
- Training of all Customer Service staff
- Monitors the flow of orders to and from the Customer Service Department
- Handles escalated situations with patients/customers or Referral Sources
- Processing of payroll for the department
- Recruitment, hiring, discipline, and supervision of the department
- Evaluations of the Customer Service Department
- Monitoring the number of incoming phone calls to determine if support is necessary
- Evaluation and recommendation of process improvement for the department
Education
- High School Diploma or General Education Degree (GED) Required
- Associate's Degree Preferred
Work Experience
- 3-5 years of experience in healthcare Preferred
- Previous Supervisory experience Preferred
Knowledge, Skills, and Abilities
- read and analyze documents such as prescriptions, chart notes, etc.
- prioritize and plan activities for subordinates and delegate appropriately
- multitasking
- follow up on outstanding projects and tasks
- Moderate computer skills
- Moderate typing skills
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The Company
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More!
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