Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease – the leading causes of death globally. Our FDA cleared, industry leading products are used by hundreds of thousands of clinicians on millions of patients around the world. With Eko, clinicians can detect cardiac and pulmonary disease with higher accuracy, diagnose with more confidence, manage treatment effectively, and ultimately give their patients the best care possible.
We have strong venture capital backing from investors like Artis Ventures, Questa Capital, Highland Capital, and Mayo Clinic Ventures.
Recognized by TIME magazine in 2025 as one of the world’s top healthcare technology companies, Eko is one of the fastest growing digital health companies with products used around the world at some of the most prestigious health systems.
We have more than 8 FDA clearances including novel AI algorithms, and we invest heavily in quality clinical research and R&D to build and validate exceptional products for patients we care deeply about.
We’ve built a mission driven, high performing, talented, and diverse team of engineers, physicians, PhD’s, creatives, and technologists. We are committed to investing in each other and our mission to ensure all patients have access to high quality care.
We are headquartered in Emeryville, California and privately-held with world class investors and partners.
At Eko, we believe great customer experience requires more than just fast replies — it requires clear, compassionate communication, smart self-service, and confident agents who know what to say and when. As our Customer Experience Associate, you'll be the connective tissue between our frontline agents, internal stakeholders, and customers. You'll own the systems, resources, and voice that ensure our support experience is consistent, effective, and human.
You’ll play a critical role in helping our CX team scale with clarity — creating and maintaining the knowledge, macros, training, and communications that power our service quality. You’ll also work cross-functionally to ensure customers receive timely, helpful updates whenever we launch new products, fix bugs, or make important changes.
The Impact You Will Make:Support Communications & Enablement
Own and update support macros, help center content, and internal documentation
Partner with Product and Engineering to communicate new features, issues, and fixes to the team and customers
Training & QA Support
Help design and maintain onboarding content and ongoing training materials
Support QA processes by flagging messaging or experience gaps across cases
Cross-Functional Collaboration
Act as CX’s point of contact for Product, Marketing, Legal, and Ops when updates require customer communication
Draft and route proactive messaging (e.g., product issues, known bugs, returns guidance)
Track and escalate common customer feedback themes to support continuous improvement
Service Recovery & Voice of Customer
Lead response efforts on negative CSAT tickets by coordinating with agents and improving macros or workflows
Maintain clear tagging and reporting systems to track pain points and content gaps
A clear, concise, and empathetic communicator with a knack for simplifying complex topics
Experienced in customer support or CX enablement roles (2–4 years preferred)
Skilled with tools like Zendesk, Confluence, and other help center platforms
Organized and proactive, with strong attention to detail and a service mindset
Why join Eko Health?
- The opportunity to work on products that impact the health of millions of people.
- Generous paid-time off
- Stock incentive plans
- Medical/Dental/Vision, Disability + Life Insurance
- One Medical membership
- Parental Leave
- 401k Matching
- Learning and Development stipend
We believe the ability to listen is the ability to care. Eko was named one of the World’s Top HealthTech Companies of 2025 by TIME and Statista. This honor reflects the mission to transform cardiac and pulmonary care through AI-powered stethoscopes and digital health solutions.
Case Studies & Customer Stories
Eko Blog
Newsroom
Work Experience & Location Requirements
- This role is based out of our office in Emeryville, CA
- This is a Hybrid role (In-Office days are Tuesday, Wednesday and Thursday)
- Prolonged periods of sitting and working at a computer
- Must be able to perform job duties with or without reasonable accommodation
Skills Required
- 2+ years of customer support experience, ideally in ecommerce or healthcare tech
- Strong written and verbal communication skills for both direct and public interactions
- Proven ability to provide white-glove support and handle sensitive escalations
- Familiarity with CRM/ticketing systems (Zendesk preferred)
- Availability to work one weekend day per week
What We Do
We exist to ensure all patients have access to early cardiac and pulmonary disease detection and high quality care that improves and extends their lives. We believe the ability to listen is the ability to care. Which is why we’re dedicated to providing healthcare professionals with industry leading digital tools to hear and understand their patients’ hearts and lungs — allowing them to detect with higher accuracy, diagnose with more confidence, manage treatment effectively, and ultimately give their patients the best care possible. Hear clearly. Care confidently.
