Top Customer Success & Experience Jobs in Columbus, OH

Manage enterprise and mid-market customer relationships, develop success plans, address issues, answer technical and non-technical questions, and provide strategic recommendations that improve subscription retention, revenue, and customer experience. Collaborate with Sales, Operations, Product, and Customer Success teams while managing expectations, timelines, risks, and deliverables in a remote-first startup environment.

Manage value realization, adoption, customer health, and strategic growth for large lending-industry customers. Lead business reviews using performance benchmarks, develop account and enablement plans, guide adoption of AI agents, coordinate internal teams, manage recovery plans, and identify expansion opportunities. Serve as an executive advisor across mortgage, home equity, and consumer lending operations.

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Own relationships for 120+ SMB accounts, managing engagement, product adoption, renewals, and smaller expansions. Track account health, renewal forecasts, usage data, and customer outcomes; identify expansion opportunities and share feedback with Product. The role requires customer outreach, objection handling, commercial conversations, cross-functional collaboration, and consistent follow-through, with mentorship for developing account management and negotiation skills.

Lead and deliver large-scale, technology-enabled business transformations for Financial Services clients. Advise CxO-level stakeholders, run assessments and workshops, craft experience-led strategies and multi-year roadmaps, and drive adoption and measurable value. Collaborate with Sales, delivery, architects and partners to support sales of enterprise Professional Services and uncover future opportunities.

Serve as the persistent technical partner for strategic and premium customers, diagnosing workflows, labeling, configurations, model behavior, and technical health. Build success plans with Customer Success Managers, guide implementations and model releases, conduct technical health reviews, coordinate fraud incident responses, and communicate technical findings to business and engineering stakeholders. Identify recurring customer patterns and provide feedback to Product and Engineering while supporting account retention and growth.

Manages key healthcare provider client relationships for revenue cycle management services. Communicates performance and strategic priorities, partners with internal service delivery leaders, addresses risks, and develops remediation plans. Uses performance metrics and data-driven insights to improve revenue cycle outcomes, client satisfaction, retention, KLAS, and NPS results. Serves as a customer expert and change agent while supporting operational excellence and team growth.

Leads a team of Customer Success Account Managers overseeing complex customer portfolios. Owns portfolio performance, customer health, cloud adoption, AI transformation, executive engagement, cross-functional coordination, and business outcomes. Develops talent through coaching, succession planning, and inclusive leadership while establishing execution standards, governance, and continuous improvement practices. The role also serves as a strategic advisor to customers, partners, and internal stakeholders.

Lead and manage software implementation projects for hospital pharmacy customers. Serve as primary customer contact, schedule deployments, configure software, run training (remote and onsite), coordinate with internal teams and wholesalers, maintain project documentation, and travel extensively to support hardware/software rollouts.

Manage assigned client accounts for CBIZ’s HCM software services. Provide UKG product support, troubleshoot system issues, conduct audits, maintain data integrity, lead client meetings, and recommend process improvements. Build trusted client relationships, resolve cases, coordinate with internal teams, and ensure timely, high-quality service delivery across payroll, HR, timekeeping, and workforce management solutions.