Top IT Support & Helpdesk Jobs in Columbus, OH

Administer and support enterprise BizTalk environments including upgrades, clustering, deployments, backup/restore, performance tuning and monitoring. Develop PowerShell/Windows scripts, manage BizTalk applications/rules, work with BAM and SQL Server, participate in on-call rotation and weekend releases. Troubleshoot production issues and support high-availability, scaling, and ESB/SSO integrations.

Provide second-level end-user support for hardware and software, respond to service desk tickets, assist with deployments, troubleshooting, PC replacements, backups, and participate in IT projects with emphasis on white-glove executive support.

Provide technical leadership for design, capacity planning, and 24x7 Level 3 support of critical UNIX/Linux and storage infrastructure. Manage HP-UX, Solaris, AIX and RHEL environments, SAN/NAS, backups, DR solutions, virtualization, monitoring, change/configuration control, vendor troubleshooting, and technical documentation.

Perform AIX environment performance tuning, GPFS architecture/design, installation, upgrades, tuning, LUN resizing/migration. Administer high-performance clusters, IBM Power virtualization (LPAR/VIOS), capacity management, architecture, large Unix infrastructure management, service monitoring/SLA, scripting, troubleshooting, and documentation.

Administer and maintain Oracle Fusion Middleware on Linux, create and run VMware instances, patch and upgrade middleware, monitor performance, perform troubleshooting and root cause analysis, maintain documentation, and implement proactive system monitoring.

Create, revise, and maintain user and technical documentation for multiple IT applications; manage documentation libraries, templates, version control, and service requests; coordinate with Finance, IT, PMO, and application teams; develop documentation plans, metrics, and status reporting; ensure consistency and quality across materials.

Provide intermediate-to-advanced help desk support and IT project assistance: troubleshoot Windows and macOS hardware/software, manage AD accounts, maintain assets and ticketing, deploy mobile devices, create documentation and user training, support events, and perform occasional after-hours or travel support.

Provide 24/7 middleware administration and support for enterprise web applications: install, configure, monitor, tune performance, build RPMs on Linux, perform root-cause analysis, resolve tickets, build environments, maintain documentation, and mentor junior engineers.

Provide level 2/3 technical support for fulfillment center operations: troubleshoot desktops, tablets, networks, scanners, printers, rack/unrack network/server equipment, manage IT inventory, create documentation, support deployments, and collaborate with remote network and operational teams.

Set up, operate, and transport advanced surgical technologies; perform preoperative checklists, sterilization, calibrations, and documentation; provide technical guidance and customer service to surgical teams; drive daily and occasionally travel overnight.