Top IT Support & Helpdesk Jobs in Columbus, OH

Serves as a liaison between business and IT teams, eliciting and documenting requirements, troubleshooting technology incidents, coordinating service restoration, and driving corrective actions. Supports technology adoption through playbooks, user documentation, and implementation validation. Analyzes recurring issues and technology trends to recommend improvements that enhance reliability, advisor productivity, compliance, and user experience. Requires collaboration with support teams and business partners, strong communication, and up to 20% travel.

Administer and support enterprise desktop environments, including Intune, SCCM, Windows devices, compliance policies, application deployment, security controls, and device enrollment. Provide Tier III support, partner with Security and IAM teams, contribute to modernization and integration projects, evaluate desktop technologies, maintain documentation, and automate recurring processes through scripting and reporting.

Provides onsite and remote deskside support for end users, troubleshooting hardware, software, networking, printers, laptops, and mobile devices. Installs, repairs, maintains, and upgrades workstations; manages IT hardware inventory and shipping; documents incidents in ITSM systems; escalates critical issues; and collaborates across teams to resolve complex problems. The role requires onsite work four days weekly, occasional after-hours support, and up to 10% travel.

Administers and secures servers, networks, storage, operating systems, cloud systems, backups, databases, telephony, and end-user devices. Provides help desk support, troubleshoots hardware and software, performs installations and maintenance, manages Microsoft environments, develops PowerShell and Power Automate automation, and creates technical documentation. Participates in IT projects, supports software and hardware rollouts, maintains system security, and participates in an on-call rotation, including occasional evening and weekend work.

Acts as a liaison between IT and business teams to gather requirements, define technical solutions, conduct testing, and enhance enterprise applications. Troubleshoots application issues using ServiceNow and supports software lifecycle activities. Serves as an IT and telecommunications site lead for power generation facilities, managing field execution, system assessments, network and telecom installation, diagnostics, documentation, cybersecurity compliance, and critical infrastructure uptime.

Provides 24/7 administrative monitoring and Tier 1 support for VTC, AV, SBC/CUBE, SIP, IPTV, digital signage, and collaboration infrastructure. Monitors sessions and system health, gathers logs, documents incidents, escalates engineering issues, supports audits, E911 validation, continuity testing, equipment administration, content publishing workflows, documentation, change management, and vulnerability remediation. Requires three years of VTC or collaboration operations experience, DoD IA and CE certifications, and an IT-I Critical Sensitive or Tier 5 clearance.

Supports IT operations by installing and relocating computer and network equipment, managing technology inventory, troubleshooting end-user issues, documenting technical procedures, assisting with code development, and supporting project management and general IT administration.

Supports break-fix IT solutions, data and systems administration, web design, and workflow automation using tools such as Zapier, Salesforce Flow, and Make. Works closely with leadership through mentorship and training while pursuing professional and industry certification development. The role also includes participation in personal and professional growth experiences within a fast-growing financial planning startup.

Supports employees with Tier I troubleshooting for hardware, software, operating systems, and desktop technology across Windows, Mac, and iOS. Assists with installations, configuration changes, technology projects, documentation, knowledge-base maintenance, reporting, end-user training, and evaluating new technology. Collaborates with technical staff while developing customer service, communication, organizational, and problem-solving skills.

Administers and architects enterprise endpoint environments using Windows 11, SCCM/MECM, Intune, Autopilot, PowerShell, Entra, and AVD. Designs endpoint lifecycle, deployment, Group Policy, compliance, patching, vulnerability remediation, and zero-touch deployment solutions. Provides Tier 3 escalation support, develops application packages and automation scripts, evaluates technologies, partners with infrastructure architects, monitors compliance metrics, and maintains documentation and knowledge bases.