Top IT Support & Helpdesk Jobs in Columbus, OH

The Assistant Director of IT Operations ensures optimal application value and service quality, manages team performance, compliance, and system integrity, while leading projects to enhance operational efficiency within the bank.

Responsible for the integrity and reliability of lottery and gaming systems, managing the Tech Ops team, providing tier-2 support, and ensuring operational standards are met.

The IT Specialist will manage technology infrastructure and operations, provide technical support, monitor system performance, and collaborate on IT projects.

Lead and modernize global IT infrastructure and operations, driving cloud adoption, automation, operational excellence, security, disaster recovery, and cross-functional partnership while managing budgets, vendors, and a distributed team.

Senior SAP Basis and BTP Integration consultant responsible for administering SAP Basis landscapes, managing SAP BTP Integration Suite and Cloud Connector, configuring IAS/IPS and OAuth, administering HANA DB and tuning performance, supporting S/4HANA architecture, using Solution Manager for monitoring and transports, and troubleshooting with strong documentation and client communication.

Manage company devices, provisioning, lifecycle, and SaaS accounts; administer SharePoint and shared drives; implement IT security (MFA, endpoint controls); provide day-to-day support; coordinate vendors; develop IT policies, SOPs, and automation to scale internal IT operations.

Provide day-to-day Tier 1/2 IT support, manage Okta onboarding/offboarding and MFA recovery, administer Mac fleet with Kandji, maintain asset inventory and lifecycle, support SOC 2/ISO 27001/HIPAA audit evidence, escalate complex issues, and maintain documentation and knowledge base.

Lead and develop a high-performing Tier 1 and Tier 2 technical support team for enterprise clients. Drive talent development, manage escalations and critical incidents, own operational workstreams, optimize processes via KCS and AI/automation, analyze support metrics to improve SLAs and CSAT, and collaborate across Product, Client Success, and Implementation teams.

Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

Hands-on senior IT systems administrator responsible for administering Google Workspace and Microsoft 365 environments, endpoint and MDM support across ChromeOS/Windows/macOS, SaaS administration, help desk support, and executing compliance controls (CMMC/NIST800-171/ISO27001/SOC2). Uses AI tools to automate IT workflows, supports engineering teams' toolchains, and assists in audit readiness and evidence collection.