Top IT Support & Helpdesk Jobs in Columbus, OH

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Administer and support PeopleSoft environments including installation, configuration, upgrades/patching, performance tuning, integrations (Integration Broker, IAM/MFA), ElasticSearch implementation, environment builds, monitoring, troubleshooting, and cross-team coordination to maintain high-availability HRMS systems.

Provide Tier 1/2 support and configuration for Yardi Voyager and RentCafe, maintain data integrity and compliance (HUD/LIHTC), manage integrations and reporting (SQL, ETL, YSR), assist with upgrades, document processes, and collaborate with stakeholders to implement enhancements and training.

Support IT operations by assisting with break-fix solutions, data and systems administration, web design, and building automations using tools like Zapier, Salesforce Flow, and Make. Work closely with leadership for mentorship and participate in professional development and certification pursuits.

Monitor 24/7 internet applications and distributed servers; provide L1/L2 incident and request support for middleware (WebSphere, IHS, Tomcat), MQ, Windows and Linux, and cloud (AWS/Azure). Perform production code deployments, release and disaster recovery support, analyze trends to drive improvements, update procedures, and onboard/train associates while escalating complex issues to business partners.

Administer and support enterprise BizTalk environments including upgrades, clustering, deployments, backup/restore, performance tuning and monitoring. Develop PowerShell/Windows scripts, manage BizTalk applications/rules, work with BAM and SQL Server, participate in on-call rotation and weekend releases. Troubleshoot production issues and support high-availability, scaling, and ESB/SSO integrations.