Top IT Support & Helpdesk Jobs in Columbus, OH

Supports and administers transfer agent and shareholder recordkeeping systems. Documents client requirements, troubleshoots issues, runs batch and reporting jobs, reviews client output, and may assist with billing. Acts as a liaison between technical, operational, and client teams during onboarding and change control, while answering questions about services and system functions.

Provides Level 1 and Level 2 IT support for Microsoft 365 users, Windows devices, mobile devices, peripherals, Teams Rooms, AV equipment, Egnyte, and networking. Manages onboarding and offboarding, Entra ID, Intune, device compliance, access permissions, cybersecurity controls, and troubleshooting. Documents processes and delivers customer-focused support from the Dublin, Ohio office, with travel to job sites.

Provides advanced onsite IT support for workstations, applications, access, connectivity, peripherals, and enterprise systems. Owns moderately complex and escalated tickets, troubleshoots issues, documents resolutions, supports deployments and onboarding, develops knowledge-base content, identifies recurring problems, and mentors junior support staff. Collaborates with IT Support, IT Operations, Engineering, Facilities, and business teams while maintaining service standards and protecting sensitive information in a PHI/HIPAA environment.

Provides IT support for DLA enterprise Windows environments by diagnosing incidents, installing and maintaining hardware and software, managing backups, supporting OneDrive and print/fax migrations, training users, tracking problems, analyzing trends, and applying information security policies. The role may also support SAP-based eProcurement systems and requires active Secret clearance, U.S. citizenship, relevant certifications, and six years of experience.

Leads a Tier 2 software support team responsible for diagnosing complex production issues, managing escalations, driving root-cause analysis, and improving system reliability. Partners with Product, Systems Integration, Robotics, Engineering, and Customer Operations to deliver durable fixes. Establishes support processes, incident response practices, monitoring, alerting, documentation, and runbooks while mentoring engineers and building a customer-focused culture of continuous improvement.

Provide Level 1 IT support for Windows devices, Microsoft 365, mobile devices, user accounts, connectivity, onboarding, and offboarding. Troubleshoot hardware, software, VPN, WiFi, and application issues while documenting resolutions and supporting employees at client and company sites. The role may grow into Level 2 responsibilities including Windows and Linux administration, networking, Intune, security tools, scripting, escalations, documentation, and mentoring.

Monitors, troubleshoots, repairs, and configures distribution center hardware, network infrastructure, telecommunications equipment, software applications, workstations, and peripherals. Provides technical support and training to facility users, installs communication equipment and software, performs backups, maintains equipment and supply inventories, coordinates vendor maintenance, and leads technology and operational projects.

Supports technology projects and IT service delivery through business analysis, process documentation, workflow design, end-user and support-staff training, service desk trend analysis, troubleshooting guidance, asset tracking, and continuous improvement. The role also coaches support staff, assesses training needs, improves knowledge management, and collaborates with stakeholders to strengthen support processes and operational efficiency.

Senior individual contributor who owns and administers the enterprise Microsoft 365 tenant (Exchange, SharePoint, OneDrive, Teams, Entra ID/Azure AD, Intune). Ensure platform health, security, compliance (DLP, Purview), licensing, identity lifecycle, and Conditional Access. Coordinate with MSP and Microsoft support, lead migrations and tenant roadmap initiatives (Fabric, Syntex, Copilot), automate with PowerShell, and provide training and documentation. Requires stakeholder collaboration and ITIL-aligned change management.

Serves as a liaison between business and IT teams by eliciting and documenting requirements, troubleshooting technology issues, managing critical incidents, coordinating service restoration, supporting technology implementations, and developing operational playbooks and user documentation. The role also promotes technology adoption, identifies recurring issues and improvement opportunities, and drives corrective actions. Candidates must be based near Columbus, Ohio, work primarily in-office, and travel up to 20%.