Top IT Support & Helpdesk Jobs in Columbus, OH

Administer and maintain the enterprise webMethods platform (Integration Server, Trading Networks, Universal Messaging, Command Central). Install/configure/patch/upgrade components, manage security (SSL/TLS), capacity planning, HA/DR, CI/CD deployments, troubleshoot production issues, create runbooks, and support environment lifecycles across Dev/Test/UAT/Prod.

Provide Tier 1-2 desktop support for PCs, laptops and mobile devices; install/configure hardware and software; manage onboarding/offboarding and asset inventory; use ServiceNow ticketing, LDAP and Group Policy; support VPN, MFA, Office 365 and security patches; train users and follow JSOX IT policies.

Provide Tier 2 technical support and escalation for workstations, endpoints, Microsoft 365 services, MDM, networking, printers, and virtual meeting spaces. Troubleshoot complex issues, document incidents, assist onboarding/offboarding, support HIPAA-compliant security practices, collaborate with MSPs and vendors, and participate in IT projects and occasional after-hours/on-call support.

Lead and develop a team managing the reliability, security, scalability, and recoverability of enterprise infrastructure. Oversee network, server, storage, backup, virtualization, Microsoft 365, identity, and remote-connectivity platforms; provide technical escalation, incident response, change management, lifecycle planning, vendor and budget management, and disaster-recovery planning and testing. Partner with cross-functional teams and participate in after-hours support as needed.

Lead desktop/application integration and platform engineering initiatives: design processes, improve performance, mentor staff, manage complex operational projects, create workflows and policies, analyze system issues, and support enterprise endpoint lifecycle, packaging, deployment, and automation.

Provide first-line support for credit union clients using core banking platforms, troubleshoot member data and transaction issues, document tickets, escalate complex problems, assist with installations/updates, maintain documentation, and deliver user training and exceptional client service.

Provide remote technical support for Intermedia cloud communications products via phone, web, and live chat. Troubleshoot VoIP/UCaaS/CCaaS issues, document bugs and trends, escalate appropriately, assist teammates, and identify upsell opportunities while meeting KPI goals.

Provide L2 application support for Alkami's ACH Alert Fraud Prevention platform: triage and resolve customer-reported issues, analyze logs and run SQL queries, manage SLAs and escalations, document resolutions, validate releases, participate in on-call rotations, monitor environments, and perform root-cause analysis to improve processes and client experience.

Manage and supervise remote helpdesk personnel supporting DAI financial/Oracle ERP users for DoD customers. Coordinate staffing, training, scheduling, and liaise with government leads to ensure effective support coverage and system integration.

Provide Tier 1 helpdesk triage and support for DAI/Oracle Financials, develop training and communication materials, prepare bi-weekly metrics and monthly reports, and escalate complex issues to appropriate teams.

Lead day-to-day support systems and workflows: manage ticketing, routing, queues, labels, escalations, and intake. Triage urgent issues, prioritize requests, drive technical/operational programs end-to-end, partner with engineering/data/IT, and use Cursor and AI-native workflows to reduce toil and improve system reliability.