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Top IT Support & Helpdesk Jobs in Columbus, OH
Information Technology • Legal Tech • Consulting
Provide live technical support for Maggie court reporting product: triage and resolve product, hardware, network, and audio issues via tickets, calls, and chats; coordinate escalations to IT and engineering; file bug reports; maintain knowledge base; take on-call shifts for P0 incidents; build runbooks and hardware kits.
Top Skills:
Audio MixersBrowser DiagnosticsJira Service ManagementKqlmacOSRemote Deposition PlatformsServicenowSQLTranscription SoftwareWi-FiWindowsZendesk
Real Estate
Provide operational technology support for regional and property teams using Yardi, Nexus, MRI and ServiceNow. Monitor and resolve ServiceNow tickets, create KB articles, assist users with reporting, accounting, permissions, and troubleshooting, track request trends, prepare metrics, and support project delivery and stakeholder communication.
Top Skills:
MriNexusServicenowYardi
Enterprise Web • Fintech • HR Tech • Payments • Social Impact • Software • Financial Services
Provide empathetic, real-time technical support via calls, chat, and email; troubleshoot platform issues, maintain help resources, escalate bugs and enhancement requests to Product, and partner with Customer Success to maximize user outcomes.
Top Skills:
ExcelGoogle SheetsHelp Desk PlatformsLive Chat ToolsLookerTableau
Information Technology • Cybersecurity
Provide advanced remote technical support and act as escalation point for engineers. Troubleshoot Microsoft 365/Teams/Exchange, Entra ID, networking (VPN, DNS, DHCP, firewalls), endpoints, backups, and enterprise applications. Maintain ticket documentation, coordinate vendor escalations, mentor junior staff, and contribute to knowledge base and process improvements while meeting service metrics.
Top Skills:
Azure AdBackup And RecoveryDhcpDnsEndpoint HardwareEnterprise ApplicationsExchange OnlineFirewallsMicrosoft 365Microsoft Entra IdMicrosoft TeamsMobile DevicesPrintersTicketing SystemsVpnWireless NetworkingWorkstations
Information Technology
Provide on-site (NYC) and remote end-user IT support: troubleshoot Windows/macOS/mobile devices, manage accounts in Azure AD/Active Directory, handle tickets, configure hardware and conferencing, use MSP tools, maintain documentation, and escalate complex issues.
Top Skills:
Active DirectoryAndroidAntivirusAzure AdCiscoCitrixDesktop Imaging SoftwareEdrGroup PolicyiOSmacOSMicrosoft 365Microsoft Entra IdMS OfficeMicrosoft OutlookMicrosoft TeamsMsp ToolsOnedriveRemote Support ToolsVMwareVoipWindows 11Windows Server
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Productivity • Software • Infrastructure as a Service (IaaS)
Provide first-line technical support for clients: troubleshoot hardware and software, perform installations/upgrades, resolve issues via phone/chat/email, maintain tickets and client documentation, and provide occasional on-site assistance to ensure customer satisfaction.
Information Technology • Software
Analyze and troubleshoot proprietary CRM software issues using SQL and web tools; recommend code fixes and design input; investigate defects and performance problems; evaluate enhancement requests; document root cause analysis; coach helpdesk staff and coordinate fixes and testing with development and QA teams.
Top Skills:
Active DirectoryBrowser Developer ToolsCRMExchange ServerHTMLIisOracleSQLSQL Server
Healthtech • Information Technology • Software
Provide Tier 1 and Tier 2 technical support for Humata Health's B2B SaaS, manage ticket triage/escalation and SLAs, implement and support AI-driven tools (chatbots, routing, predictive analytics), analyze support data to identify product/process improvements, and coordinate cross-functionally to ensure timely ticket resolution and a data-driven support culture.
Top Skills:
Ai-Driven Support ToolsChatbotsJIRAPredictive AnalyticsTicketing Systems
Artificial Intelligence • Healthtech • Software
Serve as first-line IT support for hardware, software, networking, and enterprise applications. Triage and resolve support tickets, manage onboarding/offboarding, administer Okta and endpoint management (Intune, Jamf), maintain device health and access controls, collaborate with Security and Engineering, document processes, and improve support workflows to ensure a secure, compliant, and user-friendly hybrid work environment.
Top Skills:
Infrastructure As CodeIntuneJAMFmacOSOktaSaaSWindows
Cloud • Digital Media • Enterprise Web • Marketing Tech • Software
Lead and own ClickUp's technical support function: build and scale global teams, define KPIs, drive deep technical troubleshooting, partner with Product and Engineering on bug triage and incident response, and implement AI-powered workflows to improve resolution speed and quality while championing operational excellence and continuous improvement.
Top Skills:
Ai ToolsAPIs
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