Top IT Support & Helpdesk Jobs in Columbus, OH

Provides second-level technical support for business telecommunications, networking, data center, server, storage, and application services. Diagnoses and resolves customer-impacting issues, manages trouble tickets, coordinates with customers, vendors, carriers, and technicians, monitors critical data center systems, documents solutions, and supports product testing and implementation in a 24/7 in-office environment.

Provide Tier 2 technical support and escalation for workstations, endpoints, Microsoft 365 services, MDM, networking, printers, and virtual meeting spaces. Troubleshoot complex issues, document incidents, assist onboarding/offboarding, support HIPAA-compliant security practices, collaborate with MSPs and vendors, and participate in IT projects and occasional after-hours/on-call support.

Provides desktop, laptop, phone, printer, software, and end-user support; troubleshoots hardware and software issues; manages accounts, access privileges, patches, software deployments, asset inventories, and ticket tracking. Supports VoIP telecommunications and assists with servers and network administration. Responsibilities also include vendor management, hardware and software purchasing, testing, security compliance, documentation, and end-user training.

Drives adoption of core technology tools by designing training, configuring platforms, supporting migrations, tracking usage metrics, and improving workflows. Administers tools such as Microsoft 365, SharePoint, Teams, and ClickUp; translates stakeholder requirements into configurations; supports reporting and dashboards; and partners with ministry leaders and IT teams to improve user engagement and technology value.

Administer and support enterprise BizTalk environments including upgrades, clustering, deployments, backup/restore, performance tuning and monitoring. Develop PowerShell/Windows scripts, manage BizTalk applications/rules, work with BAM and SQL Server, participate in on-call rotation and weekend releases. Troubleshoot production issues and support high-availability, scaling, and ESB/SSO integrations.

Provide technical leadership for design, capacity planning, and 24x7 Level 3 support of critical UNIX/Linux and storage infrastructure. Manage HP-UX, Solaris, AIX and RHEL environments, SAN/NAS, backups, DR solutions, virtualization, monitoring, change/configuration control, vendor troubleshooting, and technical documentation.

Perform AIX environment performance tuning, GPFS architecture/design, installation, upgrades, tuning, LUN resizing/migration. Administer high-performance clusters, IBM Power virtualization (LPAR/VIOS), capacity management, architecture, large Unix infrastructure management, service monitoring/SLA, scripting, troubleshooting, and documentation.

Administer and maintain Oracle Fusion Middleware on Linux, create and run VMware instances, patch and upgrade middleware, monitor performance, perform troubleshooting and root cause analysis, maintain documentation, and implement proactive system monitoring.

Create, revise, and maintain user and technical documentation for multiple IT applications; manage documentation libraries, templates, version control, and service requests; coordinate with Finance, IT, PMO, and application teams; develop documentation plans, metrics, and status reporting; ensure consistency and quality across materials.

Provide 24/7 middleware administration and support for enterprise web applications: install, configure, monitor, tune performance, build RPMs on Linux, perform root-cause analysis, resolve tickets, build environments, maintain documentation, and mentor junior engineers.