IT Business Systems Analyst III - Power

Posted Yesterday
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New Albany, OH, USA
In-Office
Expert/Leader
Energy
The Role
Acts as a liaison between IT and business teams to gather requirements, define technical solutions, conduct testing, and enhance enterprise applications. Troubleshoots application issues using ServiceNow and supports software lifecycle activities. Serves as an IT and telecommunications site lead for power generation facilities, managing field execution, system assessments, network and telecom installation, diagnostics, documentation, cybersecurity compliance, and critical infrastructure uptime.
Summary Generated by Built In

At Williams, we’re powering a cleaner, more connected future, and that starts with you. Here, your work fuels communities, drives innovation, and helps deliver reliable energy the world depends on. Join a Fortune 500 team that invests in your growth, values your contributions, and challenges you to make a lasting impact every day.


As an IT Business Systems Analyst III, you will act as a liaison between IT and the business to ensure an understanding of business requirements when crafting and implementing new IT systems and improving existing systems!

Responsibilities/Expectations:
  • Acts as a liaison between the IT development group and business units for the design and implementation of new systems and improvement of existing systems
  • Serves as the subject matter specialist and business partner between IT and business/end-user team(s)
  • Translates business requirements into technical specifications to formulate technical solutions that conform to operational standards
  • Conducts requirements gathering, user acceptance testing, and provides recommendations based on collected information
  • Ensures the maintenance, development and enhancement of existing application systems meet the organizational business objectives and IT standards
  • Remediates application system issues through appropriate troubleshooting, incident, change and problem management standards using ServiceNow
  • Evaluates, develops and implements new application systems and develops technical requirements following standards for software development lifecycle
  • Conducts business process analyses, needs assessments and preliminary cost/benefit analyses in an effort to align IT solutions with business initiatives
  • Serves as the IT/Telecom Site Lead for assigned power generation facilities, owning field execution, coordination, issue escalation, and on-call support to ensure reliable operations and critical infrastructure uptime
  • Conducts routine site walks and system assessments; proactively identifies risk and implements preventative and corrective actions to maintain system availability
  • Installs, configures, and troubleshoots network and telecommunications systems (routers, switches, firewalls, fiber, wireless, and remote communications), leading field diagnostics and restoration efforts across industrial and remote environments
  • Maintains accurate field documentation and asset tracking while ensuring compliance with safety, cybersecurity, and regulatory requirements 
  • Other duties as assigned
Education/Years of Experience:
  • Required: High school diploma or GED and a minimum twelve (12) years' IT experience, OR Associate's degree and a minimum eight (8) years' IT experience, OR Bachelor's degree in IT-related field and a minimum five (5) years' IT experience

    We invest in our people in ways that actually show up in your day-to-day, not just on paper. Our Total Rewards are built to support how you work, live, and plan for what’s next.


    Here’s a look at what that means:


    • Strong pay plus an annual incentive program
    • Hybrid work for most office roles, plus real flexibility in many field positions
    • Medical, dental, and vision coverage with options that fit your life, not the other way around
    • 401(k) with company match and an annual company contribution
    • Paid time off, including company and floating holidays
    • Paid parental leave (up to six weeks per parent), plus fertility and adoption support
    • Advanced AI tools and resources to help level up and work smarter
    • Clear paths to grow your career, with a strong culture of promoting from within
    • Tuition reimbursement and support for continuing education
    • HSA and FSA options
    • Company-paid life insurance and disability coverage
    • Employee stock purchase plan
    • Domestic partner benefits
    • Employee resource groups, wellness support, paid volunteer time, and company matching for causes you care about

    Eligibility and benefits are governed by the terms of the applicable plan or program document which can be amended or terminated at any time.


    For more information, please visit Total Rewards | Williams Companies.


    Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.

    Education Requirements:

    Skill Requirements:

    Skills Required

    • High school diploma or GED and at least 12 years of IT experience
    • Associate's degree and at least 8 years of IT experience
    • Bachelor's degree in an IT-related field and at least 5 years of IT experience
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    The Company
    HQ: Chantilly, VA
    5,280 Employees
    Year Founded: 1908

    What We Do

    Williams has been around for more than a century, but our work has never been more important. Our employees impact people’s lives every day, fueling the clean energy economy with large-scale energy infrastructure that connects natural gas supplies to markets with growing demand for cleaner fuel. We handle 30% of the natural gas in the United States that is used every day to heat our homes, cook our food and generate our electricity. Williams works closely with customers to provide the necessary infrastructure to serve growing markets and safely deliver natural gas products to reliably fuel the clean energy economy. With interstate natural gas pipelines and gathering & processing operations throughout the country, we reliably deliver value to our employees, investors, customers and communities by running our business with authenticity and a safety-driven culture, leading our industry into the future. Our employees are our most valued resource and the driving force behind our reputation as a safe, reliable company that does the right thing, every time. At Williams, we make clean energy happen. And you can too, so bring your energy to ours.

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