Top IT Support & Helpdesk Jobs in Columbus, OH

Provide first- and second-level IT support: manage help desk tickets, onboard/offboard employees, troubleshoot network/access and Mac OS issues, resolve SSO/GSuite/Atlassian/Slack/Jamf/Meraki problems, document processes, train users, and identify trends to proactively prevent issues.

Install and maintain nurse-call systems at customer sites. Perform repairs, maintenance, and modifications, while ensuring excellent customer service and safety compliance.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

Provide timely desktop and on-site IT support for endpoints, peripherals, Microsoft 365 apps, collaboration tools and conference-room AV. Troubleshoot and resolve tickets, stage/configure devices, support executives, coordinate with infrastructure/security/vendors, create knowledge-base articles, participate in on-call rotation and occasional travel for remote site implementations.

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.

Administer and support PeopleSoft environments including installation, configuration, upgrades/patching, performance tuning, integrations (Integration Broker, IAM/MFA), ElasticSearch implementation, environment builds, monitoring, troubleshooting, and cross-team coordination to maintain high-availability HRMS systems.

Lead advanced help-desk and endpoint support for Windows and Mac users; manage hardware lifecycle, vendor relationships, procurement, and asset tracking; administer Microsoft Entra ID, Intune, MFA, conditional access, and MDM; monitor ticket trends and SLAs; provide training, documentation, and occasional event/on-call support.

Manage and supervise enterprise desktop engineering operations, deliver escalated technical support, define desktop security and standard operating procedures, lead projects and training, monitor budgets and service levels, and drive process improvements.

Provide level 2/3 technical support for fulfillment center operations: troubleshoot desktops, tablets, networks, scanners, printers, rack/unrack network/server equipment, manage IT inventory, create documentation, support deployments, and collaborate with remote network and operational teams.