Top Customer Support Jobs in Columbus, OH

Provides first-line support to clients seeking mental health care through phone, email, and chat. Conducts needs assessments, explains benefits and services, answers product and technical questions, identifies safety concerns, and escalates cases to clinical teams. The role operates in a high-volume contact center environment with evening, overnight, weekend, and holiday shifts.

Provide corporate travelers and travel arrangers with consultative support for domestic and international air, car, and hotel bookings. Use Amadeus GDS to quote, price, and complete accurate reservations while securing competitive rates and following federal and state travel requirements. Serve clients in a virtual call center, meet productivity and quality goals, manage multiple accounts, and deliver exceptional customer service.

Provides licensed insurance customer support through inbound calls, policy transactions, coverage changes, quote guidance, troubleshooting, and education. The role requires accurate, compliant service delivery, KPI performance, problem-solving, and recommendations for improving customer experience processes and tools. Representatives must maintain an active Personal Lines License, manage complex inquiries independently, and communicate with empathy in a high-volume environment.

Advises students on Veteran Education Benefits, certifies enrollments with the VA, evaluates eligibility, processes documentation and payments, reconciles records, interprets regulations, updates PeopleSoft, and resolves student issues. The role coordinates with university departments and VA offices, maintains confidential records, supports compliance and policy improvements, and communicates with students through phone, email, text, and chat. Some travel to VA training conferences may be required.

Provides senior-level technical support to top-tier customers using Ping Identity products. Responsibilities include troubleshooting, root-cause analysis, issue resolution, customer communication, bug reproduction, escalation leadership, cross-functional collaboration, documentation, mentoring, queue management, and process improvement. The role requires expertise in REST APIs, SSL/TLS, networking, Linux, virtualization, cloud platforms, and identity and access management, with Thursday-to-Monday shifted scheduling and weekend or holiday coverage.

Manage and process accounts in an internal queue, meet service-level agreements, respond to customer inquiries, make outbound calls to customers and recovery vendors, and coordinate across departments. The role requires strong customer service, communication, organization, account-management, and computer skills, along with the ability to work independently and meet deadlines.

Lead Ashby’s Knowledge Management function by setting strategy, governance, quality standards, and success metrics. Manage and develop Knowledge Managers, expand into digital support and localization, and partner cross-functionally with Support, Product, Engineering, Marketing, and Enablement. Co-own the AI Assistant’s structured and generative self-service experiences, establish localization processes, and use analytics, customer feedback, and support trends to prioritize content and improve customer outcomes.

Provides technical and functional support for Advarra’s clinical research software through email, chat, and ticketing systems. Troubleshoots moderately complex customer issues, identifies root causes, coordinates with cross-functional teams, and communicates solutions. Builds product and clinical research knowledge, supports customer training and demonstrations, mentors peers, advocates for product enhancements, and contributes to process improvement, documentation, and onboarding initiatives.

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Use macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify issues requiring Tier 2 or Enterprise escalation, and flag recurring questions for new macros. The role requires clear written communication, process discipline, accuracy during repetitive work, and curiosity about the product. Prior customer-facing or process-driven experience is helpful but not required.

Provide accurate, professional remote interpretation between Mandarin and English speakers. Responsibilities include processing information quickly, preserving meaning, following interpreter protocols, handling industry-specific terminology, answering calls, maintaining confidentiality, completing training, and reporting to team leaders. Candidates need strong listening, retention, note-taking, and cultural explanation skills, along with a suitable home-office setup and reliable wired internet.