Top Customer Support Jobs in Columbus, OH

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Provide escalated customer service and complaint resolution for banking customers, de-escalating situations, investigating issues, identifying trends, and guiding other associates. Maintain compliance, track data across systems, and support process improvements to resolve customer concerns.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order status in systems, ensure printing/scanning equipment runs smoothly, organize workflows to meet daily goals, and support ad-hoc operational projects while providing excellent customer service.

Provide B2B client support by answering inquiries via phone and electronic channels, managing workflows, navigating multiple databases, resolving problems, recommending process improvements, and maintaining/growing client relationships. Work Monday–Friday on Hawaii time with required training hours.

Provide high-volume customer support via phone, email, and chat: triage, troubleshoot, document issues, escalate complex problems, manage expectations, and collaborate with internal teams to improve support processes and product experience.

Provide live and remote escalation support to TAC consultants and GM dealers for complex vehicle diagnostics; own difficult cases; coordinate with Brand Quality and Engineering to identify and resolve product issues; create and publish service bulletins; act as primary TAC contact for assigned technical areas; develop solutions, deliver presentations, and share case intelligence for cross-functional alignment.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Design and deploy Zendesk Advanced AI Agents and Copilot to deflect support tickets and automate L0/L1 resolutions. Identify high-impact use cases, build agentic workflows that call external APIs, collaborate with Security/IT and Support Ops on governance and rollout, and track AI impact (deflection, automated resolutions, accuracy) to continuously tune performance.

Lead Support Readiness and Quality Intelligence for Global Customer Support. Build AI-native workflows, design onboarding/upskilling programs, run QA and model validation, translate insights into coaching and KPIs (AHT, CSAT, time-to-proficiency), and align learning and quality to business priorities while managing and developing multi-functional teams.

Serve as first-line member support via chat and ticketing, resolving entry-level issues (payments, loyalty), triaging and escalating complex cases, documenting interactions, collaborating with internal teams and BPO partners, staying current on product changes, and delivering patient, organized digital customer service.