Top Customer Support Jobs in Columbus, OH

Provide empathetic, accurate support to clients and employees navigating education benefits, loan forgiveness, tuition assistance, repayment assistance, and refinancing. Respond through phone, email, chat, SMS, and ticketing systems; resolve non-technical issues using approved workflows; assess needs and documentation; collaborate on escalated cases; identify workflow improvements; and maintain detailed CRM case records.

Provide senior-level technical support for a cloud backup platform by troubleshooting customer issues, analyzing logs, networking, Linux systems, and code. Escalate complex incidents, coordinate with product and engineering teams, maintain documentation, and design automation that scales support operations. Participate in after-hours, holiday, and weekend on-call coverage while working primarily 9–6 EST.

Provides technical customer support to online merchants through live chat, email, and occasional phone calls. Troubleshoots issues, gathers context, escalates bugs to engineering, identifies trends, and recommends improvements. The role also contributes to documentation, best practices, incident reporting, and merchant product expertise while collaborating within a remote swarm-support model.

Provide email, chat, and occasional phone support to B2B customers. Own issues from investigation through resolution or escalation, recreate scenarios in test environments, identify product solutions, anticipate customer needs, and meet productivity, satisfaction, and reliability goals.

Provide remote technical support for a health services platform through email, chat, and other channels. Troubleshoot and investigate platform issues, explain functionality, document solutions, monitor tickets, and escalate complex problems to engineering. Collaborate with Product and Engineering teams on customer feedback and recurring issues while contributing to internal knowledge bases. The role supports junior and middle-level candidates and may involve SaaS applications, APIs, logs, databases, SQL, and ticketing tools.

Leads GoDaddy’s Commerce Support organization and strategy for merchant onboarding, activation, adoption, retention, and growth. Oversees customer-facing teams, service delivery, workforce planning, operational performance, and P&L management. Drives AI-enabled support transformation through automation, agent assistance, self-service, analytics, and process modernization. Partners with Product, Engineering, Sales, Risk, and GTM leaders to improve merchant outcomes, increase product adoption, reduce churn, and scale operational efficiency.

Evaluate inbound/outbound calls, chats, and emails for quality; analyze performance data and close gaps; deliver and maintain training programs and materials; coach agents, measure training effectiveness, and collaborate with Operations, Quality, and client teams to uphold service standards.

Investigates, evaluates, negotiates, and resolves automobile physical damage claims. Reviews coverage, policy benefits, damages, liability, state law, subrogation opportunities, and settlement values. Coordinates repairs, inspections, rentals, payments, and claim documentation while referring cases to specialized units when needed. May manage direct repair shop compliance, total losses, and simple litigation matters. The role requires strong communication, organization, decision-making, customer service, and negotiation skills, with occasional travel for inspections, meetings, or related activities.

Provides first-line technical and client support for software solutions by responding to inquiries, troubleshooting issues, prioritizing tickets, documenting resolutions, escalating complex problems, and maintaining knowledge-base content. The role requires strong communication, organization, time management, and relationship-building skills, along with familiarity with Linux, SQL, and Python or Perl scripting. Work is remote, Monday through Friday, during Eastern Time business hours.

Supports hospital and clinical customers using MIM imaging software by resolving software issues, handling configuration requests, providing personalized training, diagnosing problems remotely, and improving customer satisfaction. Collaborates cross-functionally on complex issues, facilitates internal training, shares customer feedback with product and quality teams, and contributes to operational improvements. Requires nuclear medicine clinical experience, strong communication and analytical skills, empathy, organization, and schedule flexibility.