Top Customer Support Jobs in Columbus, OH

Serve as first point of contact for prospective students via inbound or outbound calls. Use multiple contact systems and interactive scripts to screen inquiries, disposition records, and warm-transfer qualified leads to admissions. Meet quality, connect/transfer, appointment, and schedule adherence metrics. Flexible scheduling including evenings and weekends; may support marketing tracking, script trials, and additional hours as needed.

Lead a remote customer support team (~30) for ed2go, overseeing daily call center operations, SLA and quality metrics, workforce management, reporting, coaching, escalations, and cross-functional improvements to enhance learner experience across phone, email, chat, and web.

Schedule and contact policyholders by phone, SMS, and email to arrange insurance appraisals, guide homeowners through the ASSIST photo-capture app, update work order statuses, meet productivity and quality goals, and escalate issues to management.

Handle eMarketplace customer inquiries (Amazon, eBay, Walmart), resolve issues on first contact including returns and website assistance, liaise across departments, use company tools/databases, meet customer service metrics, make product recommendations, participate in training, and follow company policies.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Lead and scale a new Customer Support function: build processes, SLAs, ticket routing, knowledge base, and KPIs. Manage a small support team, create dashboards, handle escalations, partner cross-functionally to drive product fixes, and use data to improve team performance and customer experience.

The Enrollment Specialist I focuses on customer acquisition and retention by assisting with new member processing and addressing member inquiries professionally.

Serve as the white‑labeled front desk for multiple law firms: answer inbound calls/messages compassionately and professionally, triage and route requests, document communications, and maintain responsiveness to protect client trust and ensure seamless legal operations.

The Senior Manager of Workforce Planning will oversee staffing efficiency, service level management, performance analysis, team leadership, and interdepartmental collaboration to enhance customer support operations at Airbnb.

This role focuses on optimizing customer support operations using AI tools, managing support technology, and improving workflow efficiency to enhance customer satisfaction and productivity.