Top Customer Support Jobs in Columbus, OH

Lead the client experience function by ensuring warm, high-quality interactions and white-glove service. Manage the Client Experience team, greet and support visiting clients, coordinate events and appreciation initiatives, maintain a polished office environment, anticipate client needs, resolve concerns, and improve internal processes affecting the client journey.

Provide front-line customer service during scheduled shifts in New Albany, OH. Answer customer inquiries, resolve issues, process transactions or requests, and maintain accurate records while following company policies and schedules.

Customer-facing role processing will-call orders: generate and coordinate pick-ups, run invoices, collect payments, set up shipments, support customer service and sales admin tasks, and handle employee cash sales and related recordkeeping.

Provides customer and internal support for product questions, availability, usage, and basic troubleshooting. Documents inquiries and issues, maintains product information and FAQs, prepares support materials, follows up with customers, escalates complex concerns, and communicates recurring feedback to management. Coordinates with sales, operations, and customer service teams while delivering clear, patient, and professional assistance.

Provides friendly, timely customer support through phone, email, chat, and other channels. Responsibilities include answering questions, resolving concerns, recommending solutions, maintaining customer records, following up on issues, monitoring satisfaction, gathering feedback, and collaborating with internal teams. The role requires strong communication, empathy, organization, problem-solving, adaptability, and willingness to learn customer management systems and company procedures.

Provides customer assistance through email, phone, chat, and other channels; answers questions, resolves issues, documents interactions, maintains customer records, follows up on outstanding concerns, escalates complex cases, and shares recurring customer feedback with internal teams. The role requires strong communication, organization, problem-solving, attention to detail, confidentiality, and the ability to work independently in a remote environment.

Provides technical support through email, chat, phone, and other channels. Diagnoses software, application, account, and system issues; guides users through solutions; documents cases; escalates complex problems; monitors open requests; and identifies recurring issues. Collaborates with engineering, product, and customer success teams while protecting confidential information and maintaining knowledge of supported products and procedures.

Serves as the primary contact for policyholders through phone, email, and chat. Resolves coverage, billing, and claims inquiries; explains policy terms; processes policy changes and cancellations; documents interactions in CRM software; collaborates with claims and underwriting; and identifies upsell or cross-sell opportunities. Requires strong communication, empathy, problem-solving, multitasking, CRM proficiency, a high school diploma, and an Insurance Producer’s License or willingness to obtain one.

Supports enrollment operations through administrative tasks, recruitment outreach, family communication, application and registration assistance, documentation collection, compliance auditing, data entry, reporting, and project coordination. The intern collaborates with enrollment, operations, and campus teams to meet recruitment and enrollment goals, may conduct home visits and attend training events, and helps families complete enrollment requirements on time.

Leads a team of corporate travel consultants, providing coaching, scheduling, performance management, escalation support, and operational oversight. Ensures accurate, policy-compliant domestic and international travel arrangements while meeting client service-level agreements. Handles bookings, changes, refunds, complaints, platform issues, reporting, and continuous improvement. Supports client relationships, implementations, training, and coordination across hubs, markets, languages, and time zones.

Provide accessibility customer support to learners and educators by triaging inquiries, troubleshooting usability issues, coordinating escalations, tracking Jira remediation workflows, and communicating resolutions. Collaborate with product, content, sales, and external remediation teams. Document recurring accessibility challenges, improve support resources, and follow up to confirm issues are resolved. This remote agency contractor engagement lasts six months, is approximately 20 hours per week, and may be extended.