Top Customer Support Jobs in Columbus, OH

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.

Provide client-facing support for Financial Advisors/Private Wealth Advisors: execute transactions, answer account questions, assist with account documentation, prepare client materials, manage scheduling/calendars, support digital tool enrollment, and perform administrative tasks to deliver exceptional client service.

General employment opportunity focused on customer service, relationship building, teamwork, positivity, and creating a welcoming customer experience. The role offers flexible scheduling, benefits, and advancement opportunities. Candidates must have a high school diploma or GED, a valid driver’s license with an acceptable driving record, and pass a pre-employment drug screen.

Performs high-volume data entry, updates customer records, responds to helpdesk and user-support queries, establishes customer portal accounts, validates won quotes, creates contracts, and enters customer services. The role maintains data accuracy and productivity, supports operations, and helps streamline processes during company growth. It requires strong attention to detail, organization, communication, analytical problem-solving, and the ability to work independently while collaborating with teams.

Overnight coordinator supporting call center operations by monitoring queues, agent readiness, escalations, supervisor communications, attendance notifications, and client account issues. The role documents and escalates problems, coordinates assistance during high call volume, monitors staff performance, supports coaching and training, and maintains workplace discipline. This is a remote position limited to candidates within 50 miles of Columbus, Ohio, with a Monday–Friday overnight schedule.

Welcomes members, guests, and visitors; verifies memberships; maintains membership records; processes sales and balances cash; answers telephone and general inquiries; promotes programs; receives deliveries; supports emergency call triage; and provides administrative backup while delivering friendly, accurate customer service.

Supports Treasury Management clients through inbound service calls, account maintenance, troubleshooting, product onboarding, pricing setup, training, and follow-up. Implements and tests Treasury Management products, validates file formats, coordinates with vendors, executes mutual fund sweep trades, and conducts user acceptance testing. Identifies additional client needs and refers opportunities to Treasury Management Sales while helping maintain procedures and service standards.

Supports client service requests, researches and resolves client concerns, maintains client information in a CRM, completes administrative tasks, and assists with special projects. The intern works with local and centralized teams, follows compliance and risk procedures, ensures documentation requirements are met, and contributes to a positive client experience. This is a 10-week, full-time, in-office internship focused on professional development, mentorship, and financial services experience.

Leads and scales a multi-site customer care organization, developing managers and teams while improving customer satisfaction, retention, service quality, and operational efficiency. Oversees escalations, process optimization, KPIs, analytics, forecasting, staffing, workforce planning, and executive reporting. Partners cross-functionally with Operations, Sales, Marketing, and Production to enhance customer experiences, build scalable processes, and support organizational growth.