Top Customer Support Jobs in Columbus, OH

Lead CVR customer support strategy and operations, managing geographically dispersed teams to deliver case management, operational excellence, budgets, hiring, training, and cross-functional initiatives. Drive KPI measurement, continuous improvement, product feedback, and talent development to improve dealer, DMV, lender, insurer, and consumer outcomes.

Serve as primary contact to resolve client issues for assigned auction/market center. Manage account relationships, perform data entry, establish and update vehicle files, coordinate recon and transportation, prepare sale runs, reconcile repair bills, handle post-sale invoicing, and generate operational reports while supporting online programs and safety procedures.

Provide customer service to sales reps, customers, and internal staff; manage order maintenance and pending submission queues; respond to voicemails, emails, and Teams messages same day; perform assigned clerical duties and complete a 90-day orientation.

Manage high-priority patient escalations, coordinate cross-functional resolution, mentor Patient Care Representatives, analyze trends to improve processes, ensure HIPAA compliance, generate escalation reports, and support quality assurance and training efforts.

Handles inbound and outbound service calls for Treasury Management clients, performs onboarding and maintenance of TM products, conducts client training and demos, troubleshoots platform issues with vendors, executes Mutual Fund Sweep trades, validates file formats, and documents user acceptance testing and procedures.

Manage and optimize intraday staffing and schedules for Customer Success teams. Produce forecasts, monitor phone/chat/case queues, adjust staffing in real time, drive SLA attainment, run trend analysis, develop dashboards and reports, coordinate cross-team contingency support, and communicate staffing risks and recommendations to leadership.

Serve as first escalation point for fulfillment-related customer issues. Monitor ticket queue, triage and resolve escalations, document cases, identify trends, collaborate cross-functionally, and maintain SOPs and knowledge base.

Provide producer support and in-house customer service for personal lines insurance: coordinate expirations, market new/renewal business, verify policy accuracy, generate billing, handle client communications, maintain files and suspense system, and follow agency E&O guidelines.

Provide full support for the Commercial Lines Department, handling P&C policy servicing, renewals, submissions, certificates, binders, quoting/marketing with carriers, client retention, cross-selling, and exceptional customer service.

Serve as a remote customer support representative for healthcare providers, patients, and staff. Triage inbound phone/chat/email/portal messages, provide ordering and account support, troubleshoot portal/login issues, supply product information, and handle sensitive patient data accurately within compliance standards.

Serve as first point of contact for auto claims intake (FNOL). Create and accurately document new claims, assist customers via phone and email, initiate vehicle inspections and rental arrangements, escalate issues, and support catastrophe response and performance metrics while delivering strong customer service.