Top Customer Support Jobs in Columbus, OH

Manage high-priority patient escalations, coordinate cross-functional resolution, mentor Patient Care Representatives, analyze trends to improve processes, ensure HIPAA compliance, generate escalation reports, and support quality assurance and training efforts.

Handles inbound and outbound service calls for Treasury Management clients, performs onboarding and maintenance of TM products, conducts client training and demos, troubleshoots platform issues with vendors, executes Mutual Fund Sweep trades, validates file formats, and documents user acceptance testing and procedures.

Manage and optimize intraday staffing and schedules for Customer Success teams. Produce forecasts, monitor phone/chat/case queues, adjust staffing in real time, drive SLA attainment, run trend analysis, develop dashboards and reports, coordinate cross-team contingency support, and communicate staffing risks and recommendations to leadership.

Serve as first escalation point for fulfillment-related customer issues. Monitor ticket queue, triage and resolve escalations, document cases, identify trends, collaborate cross-functionally, and maintain SOPs and knowledge base.

Provide producer support and in-house customer service for personal lines insurance: coordinate expirations, market new/renewal business, verify policy accuracy, generate billing, handle client communications, maintain files and suspense system, and follow agency E&O guidelines.

Provide full support for the Commercial Lines Department, handling P&C policy servicing, renewals, submissions, certificates, binders, quoting/marketing with carriers, client retention, cross-selling, and exceptional customer service.

Serve as a remote customer support representative for healthcare providers, patients, and staff. Triage inbound phone/chat/email/portal messages, provide ordering and account support, troubleshoot portal/login issues, supply product information, and handle sensitive patient data accurately within compliance standards.

Serve as first point of contact for auto claims intake (FNOL). Create and accurately document new claims, assist customers via phone and email, initiate vehicle inspections and rental arrangements, escalate issues, and support catastrophe response and performance metrics while delivering strong customer service.

Serve as front-line support for policyholders: answer phone and email inquiries about policies, coverage, billing, and claims; document interactions; escalate complex issues; maintain product knowledge; improve support workflows and collaborate with CS and Claims teams.

Lead Player Experience and Safety operations: own moderation policy and enforcement, audit and coach agents, manage support queue health, write SOPs and reports, surface community trends to Product, and lead a combined Trust & Safety and Support team to keep the Gen Z platform safe and healthy.

Review and process vehicle and salvage title documentation, enter title data into IAA systems, ensure compliance with state title/salvage laws, resolve discrepancies, respond to customer inquiries by phone/email, perform clerical tasks, and provide timely customer support.