Top IT Support & Helpdesk Jobs in Cleveland, OH

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.

Administer and support PeopleSoft environments including installation, configuration, upgrades/patching, performance tuning, integrations (Integration Broker, IAM/MFA), ElasticSearch implementation, environment builds, monitoring, troubleshooting, and cross-team coordination to maintain high-availability HRMS systems.

Provide live technical support for Maggie court reporting product: triage and resolve product, hardware, network, and audio issues via tickets, calls, and chats; coordinate escalations to IT and engineering; file bug reports; maintain knowledge base; take on-call shifts for P0 incidents; build runbooks and hardware kits.

Provide operational technology support for regional and property teams using Yardi, Nexus, MRI and ServiceNow. Monitor and resolve ServiceNow tickets, create KB articles, assist users with reporting, accounting, permissions, and troubleshooting, track request trends, prepare metrics, and support project delivery and stakeholder communication.

Provide empathetic, real-time technical support via calls, chat, and email; troubleshoot platform issues, maintain help resources, escalate bugs and enhancement requests to Product, and partner with Customer Success to maximize user outcomes.

Provide advanced remote technical support and act as escalation point for engineers. Troubleshoot Microsoft 365/Teams/Exchange, Entra ID, networking (VPN, DNS, DHCP, firewalls), endpoints, backups, and enterprise applications. Maintain ticket documentation, coordinate vendor escalations, mentor junior staff, and contribute to knowledge base and process improvements while meeting service metrics.

Provide first-line technical support for clients: troubleshoot hardware and software, perform installations/upgrades, resolve issues via phone/chat/email, maintain tickets and client documentation, and provide occasional on-site assistance to ensure customer satisfaction.

Provide Tier 1 and Tier 2 technical support for Humata Health's B2B SaaS, manage ticket triage/escalation and SLAs, implement and support AI-driven tools (chatbots, routing, predictive analytics), analyze support data to identify product/process improvements, and coordinate cross-functionally to ensure timely ticket resolution and a data-driven support culture.

Serve as first-line IT support for hardware, software, networking, and enterprise applications. Triage and resolve support tickets, manage onboarding/offboarding, administer Okta and endpoint management (Intune, Jamf), maintain device health and access controls, collaborate with Security and Engineering, document processes, and improve support workflows to ensure a secure, compliant, and user-friendly hybrid work environment.

Lead and own ClickUp's technical support function: build and scale global teams, define KPIs, drive deep technical troubleshooting, partner with Product and Engineering on bug triage and incident response, and implement AI-powered workflows to improve resolution speed and quality while championing operational excellence and continuous improvement.