Top IT Support & Helpdesk Jobs in Cleveland, OH

As a Field Technician, you'll troubleshoot display issues and perform in-store checks on a flexible, part-time schedule. Responsibilities include checking power, resetting devices, and communicating with the operations team.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Trail of Bits seeks an IT Operations Engineer to manage IT infrastructure, enhance security compliance, and improve the technology experience for a remote cybersecurity team. Responsibilities include endpoint management, identity & access management, cloud infrastructure oversight, automation of tasks, and maintaining comprehensive documentation.

Provide technical support for Zscaler products focusing on troubleshooting security and networking issues while ensuring client satisfaction and operational excellence.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

The IT Infrastructure Manager leads the infrastructure team, oversees operations, and designs scalable systems, focusing on continuous improvement and user satisfaction.

The Technical Support Specialist provides user support for applications and hardware, resolves technical issues, and improves processes across the organization.

The Director, IT for Automated Manufacturing Suite leads technology strategy and integration for digital manufacturing, overseeing MES and DeltaV systems, while enhancing operational excellence and compliance.