Job Title
Technology Solutions AnalystJob Description Summary
The Technology Solutions Analyst role provides support to Operations at the Regional and Property level, in working with Yardi, Nexus, MRI (along with ancillary applications) and giving guidance on the proper processes and procedures for accurate accounting.Job Description
Core Responsibilities:Monitor ServiceNow queue and respond to client requests for support in a timely manner
Document client requests and resolutions in ServiceNow
Create knowledge articles (KBAs) within ServiceNow
Ensure technology projects delivery of first-class quality within agreed budget and timeframe
Daily interaction with users to assist with questions and corrections needed within the System
Daily interaction as needed with various corporate departments to ensure accurate corrections are made
Daily interaction with CAD Team to ensure Yardi system performance
Assist with instruction on proper processes and procedures within the system
Recommendations to Management when additional training is needed with individuals
Assist users as needed for reporting and accounting questions within the System
Assist with system errors and data anomalies as needed on daily basis
Assist with set up of users and permissions within the system
User and vendor troubleshooting within the system
Track trends of service requests and work with clients to mitigate recurring incidents
Prepare and understand client metric and status reports
Additional assignments and projects as needed
Variety of stakeholders, to influence and negotiate on schedule and deliverables where applicable
Drive stakeholder communication and stimulate business project parties’ engagement
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 55,165.00 - $64,900.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”Skills Required
- Proficiency with Yardi, Nexus, and MRI property management systems
- Experience using ServiceNow for ticketing, documentation, and KB article creation
- Ability to troubleshoot system errors, data anomalies, and vendor/user issues
- Experience setting up users and permissions within enterprise systems
- Reporting and accounting support experience within property management systems
- Strong written and verbal communication and stakeholder management skills
Cushman & Wakefield Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cushman & Wakefield and has not been reviewed or approved by Cushman & Wakefield.
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Retirement Support — A 401(k) with company match is consistently referenced as part of the package. Feedback suggests this provides a solid baseline for long‑term savings across many U.S. roles.
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Leave & Time Off Breadth — Paid time off and company holidays are regularly highlighted and described as a meaningful part of the offering. Feedback suggests time‑off benefits add tangible value alongside base pay.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers, plus backup care and wellbeing resources, are described as available. These offerings indicate a supportive approach to family needs in many roles.
Cushman & Wakefield Insights
What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
