Top Customer Success Jobs in Cleveland, OH

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

The Customer Success Manager ensures clients achieve outcomes from their investment in AlphaSense, focusing on adoption and engagement, managing relationships, and driving growth through targeted support and training.

The Senior Customer Success Manager drives customer adoption and retention, engages with stakeholders, and ensures a high-touch experience for strategic accounts while identifying growth opportunities and mentoring peers.

The Customer Success Manager drives platform adoption, assesses customer engagement health, and provides strategic insights, ensuring long-term retention and successful outcomes for clients.

Drive strategic success planning and engagement across enterprise accounts while aligning customer needs with Tines' platform, ensuring adoption and expansion.

The Strategic Client Success Partner manages client relationships, ensuring satisfaction, implementing strategies for improvement, analyzing data, and collaborating with internal teams to enhance program outcomes.

As a Customer Success Manager, you will manage enterprise customer accounts, ensure successful SEO analytics implementation, and drive platform usage and training across divisions.

As a Customer Success Manager, you'll manage relationships with 30+ mid-market and enterprise customers, ensuring satisfaction, retention, and value realization. You'll provide technical guidance, monitor customer health, perform business reviews, and collaborate cross-functionally to resolve challenges and drive renewals.

Customer Success Manager will serve as the primary contact for clients, optimize ad performance, communicate solutions, and generate new business relationships while fostering teamwork within the organization.

As a Customer Success Manager, you will manage client accounts, ensure successful onboarding, monitor usage, and advocate for customer needs across teams.

The Customer Success Manager will enhance client satisfaction, manage accounts, drive customer feedback, conduct training sessions, and support product utilization.

The Client Success Manager serves as the primary contact for clients, ensuring satisfaction through relationship management, communication, and issue resolution. Responsibilities include coordinating client requests, facilitating internal collaboration, and identifying growth opportunities to enhance client partnerships.

The Customer Success Manager will manage strategic accounts, drive customer adoption, identify growth opportunities, and ensure customer satisfaction and retention through proactive engagement and collaboration.

Manage customer interactions and relationships, drive product adoption, optimize revenue strategies, and provide post-sales support for hotel clients in North America.

The Associate Customer Success Manager will execute customer engagement strategies, facilitate onboarding, assess customer health, document use cases, and ensure customer satisfaction.

The Associate Customer Success Manager will document customer use cases, lead onboarding, assess customer health, and champion customer needs while ensuring satisfaction and coordinating with various teams at ExtraHop.

As a Customer Success Manager, you will build relationships with insurance clients, ensuring they realize value from our platform and drive retention and revenue growth.

The Customer Success Manager will onboard and support B2B customers, ensuring effective use of products through training and relationship management while managing account health and renewal opportunities.

As a Customer Success Manager, you will manage customer relationships, drive product adoption, identify upsell opportunities, and ensure customer satisfaction by mitigating churn and fostering engagement.

The Customer Success Manager supports customers throughout their journey, fostering relationships, managing account health, and ensuring optimal usability of solutions to drive retention and growth.

The Customer Onboarding Specialist is responsible for training and onboarding clients on MerusCase software, maintaining client relationships, resolving inquiries, and enhancing customer satisfaction.

This role involves managing account growth, client relationships, and implementation projects while driving customer satisfaction and revenue for Sword Health.

As a Customer Success Specialist, you'll build relationships with SaaS customers, resolve issues, collaborate with teams, track metrics, and enhance experiences using AI tools.

The Customer Success Manager will manage customer relationships, drive retention, onboard new customers, and collaborate internally to ensure customer satisfaction and success.

The Customer Success Associate ensures customers receive value from the Turquoise Health platform, managing relationships, supporting renewals, and facilitating communication between teams.