Top Tech Jobs & Startup Jobs in Cleveland, OH

Own the end-to-end customer lifecycle for RC Capital: qualify leads, onboard customers, manage accounts, resolve disputes and operational/risk issues, and run marketing and automation initiatives to improve funnel performance and reduce manual work.

Develop and manage customer stories, advocate for customers, run customer-focused campaigns across channels, support lifecycle marketing, coordinate stakeholders, track performance, and build a customer community to drive engagement, demand, and brand loyalty.

Lead enterprise architecture and platform strategy for a global SaaS security workforce management product. Own architecture standards, scale platform infrastructure, and directly manage the Platform Team while aligning technical investments with business objectives.

Own go-to-market for Trackforce product portfolio: develop positioning and messaging, lead end-to-end product launches, enable Sales and Customer Success with assets and training, track adoption and launch KPIs (including Pendo), and run voice-of-customer research to inform Product and GTM strategy.

Lead strategic growth analyses and modeling across marketing, pricing, and go-to-market initiatives. Own end-to-end analyses from problem structuring to executive presentation, forecast and monitor performance, design data sourcing, partner across Marketing and GM teams, and build repeatable frameworks and self-serve tools to drive growth decisions and implementation.

The Enterprise Account Executive will drive growth by identifying new business within existing accounts, cultivating relationships, and ensuring successful solution adoption to exceed sales targets.

Manage recurring FP&A workflows including forecasts, budgets, variance analysis, and monthly close. Lead monthly dept. meetings, maintain data quality in financial models and reports, support executive and ad-hoc analysis, assist annual budget process, and improve FP&A systems and reporting (including AI use).

Own and improve planning and reporting processes, build and maintain dynamic financial models, lead P&L and margin analysis, support annual budgeting, produce executive and board reports, review analyst work, partner on pricing/profitability analyses, and help scale FP&A systems and processes (including AI).

Manage a portfolio of customers to drive retention, expansion, upsells, and cross-sells. Build long-term relationships, use data to identify churn risks, coordinate with internal teams to deliver value, and meet revenue targets through strategic account planning and execution.

Lead payments risk efforts by owning Sift and Plaid Signal, designing identity and fraud controls, reducing loss/returns, and running cross-functional risk programs with ACH Operations. Partner with Product and Engineering, perform hands-on analysis using Python and SQL against the data warehouse, and manage a small, growing analyst team.

Lead pre-sales solutioning for Data, AI/ML, and GenAI on Google Cloud: qualify opportunities, design end-to-end architectures, produce de-risked estimates and SOWs, partner with sales and delivery, and represent Nerdery in the Google partner ecosystem to accelerate deal closure.

Provide advisory architecture and migration strategy to consolidate multiple Microsoft 365 tenants into one enterprise tenant, lead Copilot rollout and integration, advise on Exchange, OneDrive, SharePoint, and Power Platform, identify risks and dependencies, and partner with client leadership to deliver migration planning and best practices.

Provide expert accounts receivable and collections services for mid-to-large customers. Handle billing, cash application, reconciliations, dispute resolution, collections, reporting, and account analysis. Act as primary contact for billing inquiries, recommend adjustments/write-offs, identify at-risk customers, escalate systemic issues, and collaborate with sales and account teams. Mentor new teammates and maintain data security and compliance.