Top Tech Jobs & Startup Jobs in Cleveland, OH

Troubleshoot and resolve customer-reported issues across Alkami's platform by analyzing logs, running SQL queries, and managing tickets to SLA. Escalate complex problems, assist lower-level engineers, document resolutions, support releases and deployments, participate in on-call rotations, monitor environments, and perform root cause analysis to improve system reliability and client experience.

Lead the Central Region Client Sales team to grow add-on sales with existing Alkami clients. Develop territory strategy, coach sales executives, negotiate and close deals, build pipelines with financial institutions, attend trade shows, and travel to meet prospects and clients. Report to VP of Client Sales.

As a Senior Software Engineer, you'll lead efforts to improve configuration management and tackle challenges in identity and access management while promoting a culture of clean code and effective architectural solutions.

Build scalable infrastructure and tooling to generate large-scale reinforcement learning environments from real-world vulnerability research. Design pipelines ingesting projects, analyze them with Bugcrowd systems, and construct RL training environments enabling models to learn vulnerability discovery, exploitation, and remediation.

Own relationships with a portfolio of institutional clients (fintechs, exchanges, wallets, payment providers). Drive onboarding, adoption, retention, and expansion; coordinate cross-functional teams to resolve issues; monitor customer health and mitigate renewal risks; act as customer advocate to influence product and operational improvements.

Design, build, and maintain Data Vault 2.0 data warehouse and Power BI solutions. Develop ETL pipelines, data models, reusable datasets, and data governance. Perform profiling, cleansing, migrations, and collaborate with infrastructure teams to optimize data delivery, automation, and reporting.

The role involves leading ML strategy, architecting systems, designing algorithms, collaborating with teams, and mentoring engineers in AI for enterprise analytics.

Execute and QA multi-format event campaigns (webinars, sponsored/hosted events) using documented templates. Build emails, landing pages, registration flows, and recurring webinar schedules across HubSpot, Customer.io, Zuddl, Sanity, and Sequel. Keep Asana updated, track timelines, manage lists/segmentations with light Salesforce use, and communicate status/escalations to stakeholders.

Drive new business for Fleetio by prospecting and closing mid-market customers. Conduct consultative sales, perform web-based demos, manage inbound and outbound pipeline, negotiate pricing, and collaborate cross-functionally to grow ARR. Role requires consistent follow-up and up to 20% travel.

Own and maintain the companys data infrastructure and pipelines. Design, build, and monitor ETL/ELT workflows and data architecture; integrate SaaS sources; enforce data quality, standards, and governance; partner with stakeholders to deliver analytics-ready data and meet data availability SLAs.

Lead design and launch of a partner program to recruit, onboard, enable, and retain brokers, TPAs, carriers, staffing, and technology partners. Build program infrastructure, co-marketing and demand-generation initiatives, partner enablement, CRM tracking, analytics, and reporting. Align partner activities with sales to drive partner-sourced pipeline and revenue while scaling processes and playbooks for long-term growth.

Manage and grow organizational partner relationships to drive leads and product adoption. Coordinate partner marketing, enable sales with partner-related materials, assist finance with partner reporting, collaborate cross-functionally (sales, marketing, customer success), and identify and onboard new partnership opportunities to enhance ParentSquare usage.