Top Tech Jobs & Startup Jobs in Cleveland, OH

Own customer retention, renewals, cancellation-save opportunities, and account expansion for SMB customers. Conduct consultative sales conversations, product demonstrations, negotiations, and closing activities while identifying churn risks and increasing product adoption. Manage high-volume customer interactions, maintain accurate Salesforce records, and collaborate with Customer Success, Sales, Support, and Product teams to improve customer outcomes and recurring revenue.

Coordinate influencer sponsorship campaigns from talking points through ad delivery. Communicate with creators and sponsors, review ad reads against brand guidelines, coordinate revisions, maintain accurate campaign records in Airtable, and ensure integrations launch on time. The role requires strong organization, customer service, attention to detail, critical thinking, rapid communication, and comfort managing tight deadlines in a remote environment.

Leads organizational change and transformation initiatives involving process improvements, technology implementations, and structural changes. Develops change strategies, stakeholder engagement plans, communications, training, and adoption measures. Manages and coaches team members, facilitates workshops, creates process documentation and visual materials, and advises leadership. Partners with business leaders to improve workflows, measure KPIs and ROI, and sustain organizational effectiveness across multiple departments.

Provides advanced customer support through phone, email, chat, and hotline channels. Diagnoses software, hardware, and platform issues; manages Help Scout and JIRA tickets; assists with Tenna app navigation and tracker monitoring; identifies issue trends; and collaborates with Product, Engineering, Hardware, QA, Sales, and Customer Success teams to resolve problems and communicate solutions.

Lead product design and UX strategy for Nextdoor’s monetization experiences. Design end-to-end customer journeys, prototypes, and experiments that improve conversion, retention, and revenue while protecting user trust. Collaborate with product, engineering, research, analytics, and business teams; contribute to design systems; advocate for accessibility; communicate insights to senior stakeholders; and mentor designers.

Build and operate Resend’s scalable AWS platform, infrastructure, tooling, and self-service workflows. Responsibilities include infrastructure as code, platform standards, observability, reliability improvements, incident response, automation, and collaboration with engineers across the company. The role requires expertise in distributed systems, cloud infrastructure, networking, delivery pipelines, and production operations, with opportunities to work on high-throughput systems and developer tooling.

Leads architecture and technical strategy for complex cloud, data, and AI/ML systems. Designs scalable multi-cloud infrastructure, data platforms, MLOps pipelines, model-serving systems, and LLM applications. Establishes infrastructure, DevOps, security, governance, and observability standards; leads migrations and modernization; optimizes performance, reliability, and cost. Serves as senior technical advisor to clients and leadership, mentors engineers, documents architecture, and owns high-stakes technical decisions.

Drives net-new enterprise business and revenue expansion for wealth technology solutions. Builds self-sourced pipeline, develops account and prospect strategies, manages complex sales cycles, engages executive stakeholders, and closes six- and seven-figure deals. Partners with Marketing, Sales Engineering, Product, and Account Management to position solutions, create business value, forecast accurately, negotiate effectively, and achieve sales quotas across financial institutions.

Lead Pomelo Care’s enterprise security governance, risk, and compliance program. Own SOC 2 Type II and HITRUST certification lifecycles, security policies, access governance, HIPAA risk assessments, awareness training, control monitoring, incident response, and third-party risk assessments. Partner with engineering leadership to align technical roadmaps with security strategy, represent the company during audits and partner due diligence, and report security posture and program maturity to executives.

Provides global strategic and operational leadership for engineering, capital projects, manufacturing systems, automation, digital transformation, operational excellence, and process safety. Oversees major plant builds, expansions, and capital portfolios; advances PLC/SCADA, MES, robotics, IT/OT, and Industry 4.0 capabilities; improves OEE and reliability; ensures GMP, ISO, PSM, and regulatory compliance; and leads global engineering teams, budgets, talent development, and cross-functional execution.