Top Tech Jobs & Startup Jobs in Cleveland, OH

Lead a high-volume Scale Customer Success team serving mid-market and large commercial customers. Build segmentation strategies, digital and AI-driven engagement programs, playbooks, and lifecycle workflows to improve retention, expansion, adoption, and CSM productivity. Hire and develop CSMs, manage risk using data, collaborate with Sales and cross-functional teams, and personally handle critical customer escalations.

As an Account Executive, you will drive sales to mid-market customers, handling POCs, negotiations, and building relationships to enhance operations through IoT data.

Build and maintain production LLM-based agents and automated digital customer success journeys. Analyze customer behavior, design playbooks and agent architectures, write Python integrations, create evaluation and regression tests, deploy and monitor production systems, and continuously improve performance. The role partners cross-functionally to increase product adoption, reduce churn risk, and improve retention and expansion across a high-volume B2B SaaS customer base.

Processes and monitors insurance agent appointments, terminations, licensing updates, and demographic changes across internal systems and government portals. Verifies licensing data, maintains accurate agent hierarchies and records, protects sensitive information, communicates with agents and regulatory agencies, responds to inquiries, and escalates workflow or system issues. The role requires detail orientation, urgency, confidentiality, organization, and proficiency with Microsoft Office.

Provides bilingual English-Spanish customer service to insurance policyholders and agents. Responsibilities include answering calls and emails, resolving policy questions and complaints, processing account changes, organizing documents in OnBase, preparing correspondence, monitoring activity for issues or fraud, and completing departmental projects. The role requires accurate communication, confidentiality, problem-solving, multitasking, and knowledge of insurance policies and procedures.

Processes and monitors insurance agent appointments, terminations, licensing updates, demographic changes, and agent hierarchies. Maintains accurate records across internal systems and government portals, verifies licensing data, protects sensitive information, responds to inquiries, and communicates with regulatory agencies and vendors. The role requires detail-oriented administrative and data-entry skills, confidentiality, strong communication, and the ability to learn compliance-driven workflows and multiple systems.

Supports sales teams and partners through enablement, onboarding, CPQ guidance, quote review, pricing approvals, contract coordination, ticket resolution, order processing, booking validation, and partner incentive programs. The role also identifies process improvements, supports automation and AI-assisted workflows, and ensures compliance with Revenue Operations policies. Success requires strong communication, analytical, coaching, problem-solving, numerical, and stakeholder-management skills, along with sales operations or deal desk experience and fluency in English.

Manage a book of ~60 enterprise customers to drive adoption, retention, and expansion of Sprout's social media platform. Build executive relationships, run success cadences (MBRs, EBRs), surface risks, collaborate on renewals, and use data and generative AI tools to create ROI narratives and accelerate work. Partner with onboarding, professional services, and renewals to meet retention and growth KPIs.

Build and lead Bankrate’s first-line risk and controls function, including risk committee governance, compliance monitoring, mitigation roadmaps, policy management, third-party due diligence, certifications, and employee training. The role partners with Legal, Compliance, Security, Procurement, and Data Privacy while using AI-enabled workflows to scale governance activities. It requires financial services experience, strong mortgage knowledge preferred, and the ability to manage complex cross-functional initiatives from scratch.

Designs, operates, and improves production Kubernetes platforms across cloud environments. Manages ArgoCD GitOps workflows, Terraform infrastructure, CI/CD integrations, platform reliability, observability, security controls, and developer enablement. Collaborates with application teams to onboard services, create self-service tooling and documentation, respond to incidents, and improve platform availability and performance.

Manages a distributed team of Solutions Architects across India while serving as a player-coach on strategic sales opportunities. Leads technical evaluations, workshops, demonstrations, and proof-of-concept engagements; builds executive customer relationships; and translates technical requirements into business outcomes. The role also owns regional operating practices, forecasting, resource allocation, KPI tracking, cross-functional alignment, hiring, coaching, and team development across Sales, Channel, Marketing, Enablement, and Product Management.

Owns the roadmap and execution of global partner programs across sourcing, co-selling, services, adoption, renewals, and marketplace motions. Coordinates cross-functional stakeholders, improves partner journeys, designs incentives, maintains program documentation, creates enablement materials, and establishes performance reporting. This strategic individual contributor connects partner activity to pipeline, revenue, and customer outcomes while driving program adoption, compliance, and continuous improvement.

Leads product operations for an assigned Product leader, addressing ambiguous business and product problems through data-informed analysis. Drives cross-functional outcomes across discovery, roadmap planning, go-to-market, and post-launch activities. Aligns stakeholders on metrics, telemetry, and KPIs; synthesizes customer, stakeholder, and performance data into recommendations; promotes AI adoption; standardizes product operations practices; and coaches product teams through training, templates, and documentation.

Develops territories and drives sales of Comcast Business strategic solutions to large, multi-location commercial customers. Generates leads, builds partnerships, delivers client presentations, negotiates sales, and manages customer relationships to support retention and revenue targets. Maintains sales records, monitors competitive and technology trends, and coordinates with internal teams to meet service expectations. Requires familiarity with networking and cybersecurity concepts, independent judgment, strong communication skills, and flexibility to work variable schedules.

Lead and develop product managers across Onebrief and AtomEngine. Shape product direction, prioritize customer needs, coach PMs, partner with Engineering and Design, improve product quality, and guide AI-agent-enabled product development. Own outcomes, resolve cross-functional dependencies, and support high-quality decisions across complex military planning and enterprise workflow software.

Lead Cloudflare’s consumption strategy across go-to-market teams. Define consumption metrics, targets, roadmap, rules of engagement, and capacity-planning methods. Coordinate pricing, finance, product, sales, IT, and developer teams through launch and ongoing improvement. Guide field enablement, resolve cross-functional ownership and crediting issues, manage a specialist, and use AI tools to improve reporting and analysis. The role requires extensive GTM strategy or revenue operations experience, program leadership, sales planning expertise, and familiarity with usage-based business models.

Build and improve consumption and revenue target-setting models, scorecards, territory analytics, and governed data products. Validate revenue, ownership, billing, and CRM data; support field questions and Rules of Engagement; reconcile data with Finance and Billing; and partner with Geo Ops, RevOps, Engineering, IT, and Compensation. Use SQL, BigQuery, dashboards, and AI tools to automate analysis, improve data integrity, and scale recurring reporting and support.