Top Entry Level Customer Success Jobs in Cincinnati, OH

Advise strategic customers on adopting GitLab’s DevSecOps platform and achieving business outcomes. Responsibilities include creating success plans, driving adoption, retention, expansion, and satisfaction, providing technical enablement on Git, CI/CD, and DevSecOps, coordinating escalations, and collaborating with Product, Engineering, Sales, Support, and Professional Services. The role manages a customer portfolio and guides stakeholders through onboarding, maturity improvements, training, and platform utilization.

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.

Provides post-sales technical guidance to customers adopting GitLab. Responsibilities include advising on implementation, architecture, DevSecOps workflows, source code management, CI/CD, and Agile Planning; delivering webinars, labs, office hours, workshops, and demos; creating reusable enablement content; and partnering with Customer Success Managers, Account Executives, and Renewals Managers to drive customer outcomes.

Provides post-sales technical guidance to GitLab customers through implementation support, architecture advice, webinars, hands-on labs, office hours, and workshops. Partners with Customer Success Managers, Account Executives, and Renewals Managers to drive adoption across source code management, CI/CD, DevSecOps, and Agile Planning. Develops reusable technical content, demos, documentation, and learning resources while serving as a trusted technical advisor in a pooled customer success model.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Leads a North America-based team of Customer Success Managers focused on customer adoption, account health, satisfaction, advocacy, onboarding, renewals, and executive relationships. Coaches and develops team members, manages staffing and hiring, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and initiatives while coordinating distributed teams and senior stakeholders.

Provides post-sales technical consulting and advisory support to GitLab customers. The role drives adoption, utilization, measurable business outcomes, renewals, and expansion through tailored solution programs, workshops, demos, and enablement. It partners with Sales, Product Management, Engineering, and Professional Services while serving as a trusted advisor on DevSecOps practices, architecture, and GitLab use cases.

Manage a portfolio of customers as their primary point of contact. Conduct quarterly business reviews, resolve issues, identify customer needs, recommend relevant marketing solutions, retain at-risk accounts, support customer satisfaction, and refer qualified sales opportunities. Use Salesforce, Jiminny, Power BI, and Vonage to manage relationships and track performance while working remotely.

Drive customer adoption, satisfaction, retention, and ROI for Cyera’s data security platform. Serve as a technical advisor, lead onboarding, training, workshops, and executive meetings, troubleshoot issues, develop success plans, monitor customer health, conduct quarterly business reviews, and provide feedback to product teams. The role requires SQL, scripting, API familiarity, project management, strong communication, and 25–50% annual travel.

Own a portfolio of strategic client relationships, driving outcomes, adoption, retention, renewals, and expansion. Develop account and joint success plans, lead business reviews, manage client risk, maintain CRM accuracy, and coordinate cross-functional Penn Foster teams. Build multi-threaded stakeholder relationships, translate client needs into internal actions, and support revenue growth through consultative partnership. The role is remote within the United States with occasional travel.

Build and manage strategic client relationships, driving retention, digital payment adoption, customer satisfaction, and expansion opportunities. Serve as the primary client advocate, develop action plans, analyze performance trends using Salesforce and reporting tools, resolve issues cross-functionally, and provide tailored guidance on billing, payments, integrations, and workflows. Manage multiple client initiatives independently while improving engagement processes and identifying opportunities for upsell, cross-sell, and operational efficiency.

Build and manage technical relationships with enterprise customers, helping them adopt JetBrains products, overcome technical and organizational barriers, and achieve business outcomes. Serve as a customer advocate, advise on software development tooling, collaborate with account executives and product teams, recommend product enhancements, support account expansion, and present product capabilities. The role requires customer-facing technical experience, AI/LLM knowledge, strong communication, software development team experience, and approximately 25% travel.

Lead and modernize the full post-sales operation, including implementation, support, and customer success for more than 9,000 customers. Own retention, renewals, expansion alignment, forecasting, customer success metrics, and scalable operating models. Lead AI initiatives to improve onboarding and customer experience, oversee post-sale teams, collaborate cross-functionally, and foster continuous improvement in a high-growth B2B SaaS environment.

Own a portfolio of eCommerce merchants, using customer data and AI tools to prioritize accounts, improve product adoption, reduce churn, and identify expansion opportunities. Conduct consultations, onboarding, recovery, renewal, upgrade, and cross-sell conversations while tracking customer outcomes, engagement, and commercial health.

Manage multiple customer accounts, understand client needs, provide product and industry consultation, coordinate internal resources, support projects and change management, facilitate sales of additional functionality, maintain customer retention, and achieve high satisfaction ratings. The role requires collaboration with product, development, testing, and other teams, along with occasional travel and alternate schedule availability.

Own post-go-live relationships for enterprise radiology IT customers, driving adoption, value realization, retention, renewals, and account growth. Develop success plans, monitor account health, lead business reviews, coordinate support and technical escalations, communicate product updates, gather feedback, and identify expansion opportunities. Build trusted relationships with radiologists, health system leaders, and IT teams while maintaining account documentation and health scores.

Leads customer success and support for a cloud ERP product, overseeing support agents, onboarding, training, paid services, customer relationships, retention, and expansion opportunities. Manages escalations, service levels, support processes, knowledge bases, customer education, reporting, and feedback to product teams. Ensures customer satisfaction, product adoption, successful implementations, and revenue growth through upselling and cross-selling.

Manage a portfolio of approximately 75 customer accounts, serving as a strategic advisor and primary contact. Drive adoption, ROI, retention, advocacy, and measurable business outcomes through value plans, usage analysis, training, and proactive engagement. Collaborate with Support, Product, Onboarding, and Sales to resolve escalations and communicate customer feedback. Maintain account documentation, manage follow-ups, and identify opportunities and risks. Travel up to 10% for client meetings, site visits, and team collaboration.

Manages client accounts, renewals, expansions, and satisfaction while supporting proposals, RFP responses, technical documentation, and client-facing materials. Coordinates with sales, product, engineering, legal, finance, and delivery teams to translate technical requirements into clear content, meet deadlines, manage handoffs, and improve recurring workflows.

Drive strategy and operations for the Customer Success organization by improving workflows, onboarding, lifecycle management, reporting, customer health metrics, capacity planning, and renewal processes. Partner with Finance, Sales, Product, RevOps, and Enablement to implement scalable systems, define KPIs, provide data-driven recommendations, and lead adoption of new processes across a fast-growing SaaS business.

Manage SMB customer relationships for Shopmonkey’s SaaS platform by driving product adoption, expansion, renewals, and churn reduction. Guide auto repair shop owners, identify upsell and cross-sell opportunities, monitor customer health, and provide customized solutions. Collaborate with Sales, Support, Product, and Implementation teams to deliver strong customer experiences. Attend customer visits and industry events as needed.

Guide customers through onboarding, training, adoption, renewal, and expansion for a B2B fintech platform. Conduct check-ins, working sessions, and business reviews; respond to support inquiries; identify renewal risks and expansion opportunities; create customer education content; and develop engagement playbooks and process improvements. The role requires accounting or bookkeeping knowledge, strong client communication, and experience driving retention, revenue, and satisfaction outcomes.

Guide clients through onboarding, training, adoption, and ongoing use of the KODE OS platform. Deliver customized training and close-out packages, conduct follow-ups, measure operational improvements and ROI, gather feedback, resolve support issues, and coordinate with engineering, Mission Control, and deployment teams to improve implementation standards and client outcomes.

Manage enterprise customer adoption, onboarding, training, retention, renewals, and expansion for regulatory compliance software used by utilities and pipelines. Build executive and user relationships, lead QBRs and success planning, monitor customer health, advocate for customer needs internally, and provide guidance on energy-sector regulatory challenges. The role is hybrid in Tempe, Arizona, with approximately 10% travel.

Owns a portfolio of midsize and large school district accounts, leading implementation, onboarding, adoption, account health, business reviews, risk recovery, and renewal-focused success strategies. The role builds partner relationships, connects product usage and assessment impact data to customer goals, collaborates cross-functionally, and helps scale Pearson’s customer success processes. Travel of up to 30% is required, with remote-first flexibility.