Top Customer Success & Experience Jobs in Charlotte, NC

Own the end-to-end customer lifecycle for strategic enterprise accounts, including onboarding, adoption, renewals, retention, expansion, and executive business reviews. Build trusted relationships with security and executive stakeholders, translate privacy protection into measurable risk-reduction outcomes, manage escalations, support security and compliance workflows, and maintain account health, success plans, and forecasts. Partner cross-functionally with Sales, Product, Support, Marketing, Legal, and Security to improve customer outcomes and inform product and service strategy.

Own the full B2B customer journey from onboarding through adoption, retention, renewals, and expansion. Improve time-to-value, gather structured feedback for product and engineering, support contract processes, and build customer success playbooks and metrics. Partner with founders on go-to-market experiments, product-market fit, and growth initiatives while developing strong customer relationships.

Manage a high-volume portfolio of eCommerce customers, driving product adoption, customer outcomes, retention, and renewal readiness. Monitor customer health and usage signals, identify risks, create success plans, and coordinate resolution with Support, Renewals, Sales, and Professional Services. Maintain accurate CRM and customer success platform records, document engagement and risks, capture customer feedback, and use AI tools to improve portfolio management and surface actionable insights.

Manage a portfolio of strategic enterprise clients adopting and scaling Nexis+ AI. Build executive relationships, lead onboarding, adoption, success planning, QBRs, expansion, renewals, and risk mitigation. Partner cross-functionally with Sales, Product, Support, and Engineering to advocate for clients and influence the AI roadmap. Drive change management, training, best-practice enablement, and value realization while tracking usage, adoption, NPS, churn, and account health.

Manage a portfolio of 20–30 enterprise and commercial accounts, driving product adoption, monitoring health and usage data, identifying renewal and expansion opportunities, and leading customer trainings, demos, business reviews, and QBRs. Partner with account executives and field engineers, communicate customer feedback internally, and help developers realize measurable value from Sourcegraph’s technical SaaS products.

Own the post-sale customer lifecycle, including onboarding, adoption, training, value reviews, feedback collection, and renewals. Serve as a trusted technical advisor to B2B technology and SaaS customers, advocate internally for issue resolution and product improvements, and engage stakeholders ranging from engineers to CTOs. Manage a broad portfolio of SMB through commercial accounts while helping customers optimize cloud infrastructure costs.

Manage customer relationships, onboarding, renewals, expansions, QBRs, and ongoing support. Drive retention, expansion revenue, and churn reduction while partnering with technical support to resolve issues. Gather customer feedback to improve satisfaction, product development, and overall customer experience. The role also involves negotiating and closing deals, managing CRM data, and aligning DBeaver’s database products with customer needs.

Own the technical success of strategic enterprise customers by advising on platform health, scalability, reliability, performance, and architecture. Manage escalations and critical incidents, coordinate Support, Product, Engineering, and Customer Success teams, and communicate resolution plans. Analyze usage and support trends, triage bugs and feature requests, provide preventative recommendations, and contribute workflow improvements or lightweight fixes. Support cloud and self-hosted deployments using DevOps and infrastructure expertise.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.